VP, Portfolio Leader - Healthcare
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at ~~~ .
Conduent is conducting a global search for a highly experienced, senior level executive that will lead, manage and growthe Healthcare business group.
The successful candidate's charge will be to substantially expand Conduent's Healthcare business by: 1) Creating a long-term vision for the Healthcare segment; 2) Constructing and implementing the group's overall operational strategy across various aspects of Healthcare operations, administration and support functions 3) Developing further and leading a world-class organization to support and deliver the vision. With direct profit/loss (P&L) responsibilities for the group, he / she will be responsible for the direction and oversight of the group's account management, business development and sales, operational and delivery activities, ensuring that the solutions are delivered in a manner that exceedsclient expectations. Ensures the achievement of short and long-term goals for financial performance, operating efficiency and growth of the business.
Key Responsibilities to include
Establishes overall direction and strategic initiatives for the Healthcare business.
Demonstrates sound business judgment, innovation in approaching business challenges and the ability to translate a strategic plan into operating results.
Spearheads the development, communication and implementation of effective growth strategies and processes.
Institutes plans and programs to maintain and/or enhance competitive market position.
Develops annual long-range profit and strategic plans necessary to ensure future sales and profit growth.
Ensures the development of marketing plans that will appeal to a variety of customers on a global basis in order to support sales and profit objectives.
Tracks and responds to changes in market conditions by implementing necessary changes to the organization.
Anticipates and alerts the senior executive team of financial issues and opportunities within the designated business units.
Attracts, motivates and leads a high performance management team; attract, recruit and retain top talent; provides mentoring and development as a cornerstone for succession planning.
Drives signings growth through Account Managers in established and new accounts
Represents the organization with executives and clients, and establishes and maintains effective relationships with internal and external constituents including consultants.
The ideal candidate will have proven experience in the following areas:
General Management and Business Development
A minimum of 15 years of experience with a minimum of 10 years in management roles of increasing responsibility and demonstrated experience leading and managing a services business with full P&L responsibility of at least $400M with over 5,000 employees and leading an onshore and offshore Financial Services portfolio or a Professional Service consultancy.
A track record of achieving aggressive business and operational goals in a complex driven environment.
Strong organizational skills; the ability to create an effective yet practical plan and then implement it; the passion to direct, organize, prioritize, and motivate a team around that strategy and vision.
A demonstrated open, collaborative leadership style; capable of inspiring a team despite the changing opportunities dictated by the client environment, the services industry, and from within Conduent.
A track record for recruiting and developing staff in line with practice growth plans; the capacity to hire the right blend of talent to create a successful organization.
An excellent reputation of partnering with other services providers and practices; including various internal practice areas.
An instinctive ability to qualify leads; a nose for what business to chase; a talent for developing key accounts into annuities.
Industry and Functional Experience
Major program experience and extensive knowledge of the Healthecare outsourcing industry; a vision and passion for identifying solutions to enhance operations.
An ability to comprehend and address the client's issues from a business perspective, communicating to the client how Conduent can help address these issues.
An ability to establish immediate credibility through demonstrating an understanding of those issues facing the industry and capability to address them; familiarity with outsourcing solutions to solve those problems.
An established presence as a strong thought and people leader in Healthcare outsourcing industry.
Strong customer references; a successful record of managing and enhancing client relationships to ensure client satisfaction.
Subject matter expertise in the Insurance outsourcing industry; background in management consulting and professional services would be especially helpful.
Solutions development background to address the creation and assure the quality of the delivery of solutions to business problems for the client; and the ability to compare and contrast Insurance based solutions available to that industry.
The highest degree of integrity and ethical behavior.
An ability to be practical and focuses while thinking creatively.
Understanding of how to lead, manage and grow a services practice efficiently and profitably.
The ability to assemble disparate, matrixed professionals and influence them successfully to work together.
A proven make it happen mindset.
Passion for business; personal dedication.
Superior conceptual and analytical skills.
Exceptional oral and written communication skills; including the ability to communicate complicated subject matter clearly; persuasive presentation skills; a talent for listening actively and well.
Outstanding interpersonal skills; a demonstrated ability to work collaboratively.
A sense of humor and the flexibility to navigate successfully in a highly matrixed, rapidly changing organization.
A commitment to efficiency, effectiveness, and quality.
An undergraduate degree is required, and an advanced degree is desirable.
• The preferred location for this position will be New York or Atlanta; open to other areas on US mainland.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the Submit button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form .
Advancing the Everyday
From managing transit systems to promoting new ways to access healthcare, we play a role in the daily lives of people across the globe.
Conduent is more than just the world's largest business process services company. We're changing the way businesses and governments interact with their citizens, customers and employees, every single day.
At Conduent, you'll find unique opportunities to work for some of the world's biggest brands: accelerating employee training and career development for Hertz, ensuring customers enjoy more quality time on the open ocean with Royal Caribbean, unlocking efficiencies through digital transformation with Procter & Gamble. Thanks to our many talented employees, we're modernizing the constituent experience-and moving the world forward.