Institute On Aging
PRIMARY RESPONSIBILITY: Provide leadership for IOA’s fee-for-service home care, care management, fiduciary and Alzheimer’s social day services. Acts as an integral member of the leadership team of IOA and to develop and implement organizational strategies and future directions.ESSENTIAL RESPONSIBILITIES:FinanceWorks with senior management in defining and meeting overall financial goals of agency.Develops budget and financial target goals for home care, care management, fiduciary and Alzheimer’s social day programs ensuring they meet the needs of the individual programs as well as the agency.Establishes specific benchmarks, KPI’s and work plans for programs and staff to ensure financial goals are reached.Works with marketing and finance to set pricing for services within division to ensure competitive pricing and adequate margins.Works with COO, the V.P. of Strategic Partnerships as well as the V.P. of Marketing to identify opportunities and areas for growth.Works with IOA Connect to ensure adequate customer service and timeliness of referral process.Identifies and implements new business opportunities for growth of division.Works with finance to allocate funding to meet the needs of the program and effectively leverage outside funding opportunities.Regularly, re-evaluates current business practices to improve on service delivery. Staffing and OperationsDevelops organizational structure to meet programmatic and financial needs.Provides supervision, support and personnel management of the Program Directors/Managers for the home care and Alzheimer’s social day programs.Provides support for professional training, growth and development of staff.Sets clear goals and program objectives and work plans for staff.Has final hiring and termination authority for the division in collaboration with the COO.Creates a work environment conducive to effective communication, staff collaboration and positive morale.Creates an environment where diversity is valued and encouraged.Regulatory and Contractual RequirementsEnsures compliance of IOA’s services and programs with all external licensing, accreditation, regulatory and contractual requirements.Meets deliverables of all contracts and grants.Assures program integrity through development of appropriate program policies and procedures, including program evaluation.Complies with contractual agreements with collective bargaining units limiting the number of grievances filed by union members.Participates in union negotiations, when needed, helping assure equality between union and non-union staff. Quality Improvement and AssuranceMeets existing and develops new quality improvement goals and defines best practice methods for programs.Collaborates with the IOA Director of Quality Improvement and Assurance to drive QI efficiency within Home CareMeets the ongoing satisfaction survey requirements for the Division and those identified for the Division by IOA Quality program.Monitors and manages utilization, satisfaction and accessibility of services. Agency InitiativesEnsures growth within home care and support services division and Alzheimer’s social day programs based on mutually agreed upon growth targets.Initiates collaboration with other agency Vice Presidents, to identify opportunities and establish protocols for the alignment and integration of services.Identifies and implements operating efficiencies within divisions based on predefined goals.In coordination with the COO, demonstrates strategic leadership in the development and growth of programs that are responsive to agency need and opportunities.Initiates program changes in response to changing environment and strategic direction of the agency.Establishes effective relationships with the community, including professional groups and community organizations. EDUCATION: Bachelor’s degree in nursing, health, human services, business administration, health administration or related field. Master’s degree preferred.BACKGROUND EXPERIENCE:5 years of experience in clinical, health or social services with a verifiable record of increased responsibility in supervision and management services as they relate to client care.3-5 years in managing of Home care services with responsibility for driving growth and meeting revenue targets5 years of experience in developing and managing program budgets.Experience with multiple funding types including private pay, Medicare and Medi-Cal, as well as long-term care insuranceProven track record in program development and operational accountability.Familiarity with the application of information technology (IT) to client care, including record-keeping, billing, quality assurance, outcomes assessment and privacy requirements.Demonstrated experience in start-up, business expansion, partnerships and/or successful acquisitions.Familiarity with Bay Area and the broader California community based clinical and social services. OTHER DESIRABLE QUALITIES:Demonstrated ability to work collaboratively and to encourage collegial working relationships and team building.Excellent verbal and written communication skills.Broad understanding of community-based health and social services and pertinent policy issues. Institute on Aging reserves the right to revise job descriptions or work hours as required. Employee acknowledges that this is an “at-will” employment relationship. Employee or IOA may terminate the employment relationship, with or without cause at any time.#LI-JW1
Institute On Aging
Website : http://www.ioaging.org
Institute on Aging (IOA) is a community-based, non-profit organization that touches the lives of thousands of seniors in San Francisco, Marin, and the Peninsula. IOA's service mission is to enhance the quality of life for our diverse community of adults as they age. Our breadth of services enable elders in the San Francisco Bay Area to maintain their health, well-being, independence, and participation in the community. In our 25+ years of serving the Bay Area, IOA has developed and provided innovative programs in health, social service, creative arts, community and professional education, and research.