East Boston Savings Bank
2018255 Job Description
Responsible for all aspects of the operation of a full service banking office with deposits of $100 million or less, including sales and business development, customer service, staff supervision, personnel administration, security and building & equipment maintenance, data processing and lending to the extent of lending authority.
Manage all branch personnel and activity according to Bank policies and procedures including staff training and development; recommendations for staffing, including various personnel actions such as hiring, compensation, promotion, transfer, scheduling, discipline and separation.
Provide courteous, prompt support and follow-through to all internal/external customers. Resolve complaints, inquiries and requests from customers. Provide suggestions to improve internal/external customer service.
Support Sales and Quality Customer Service programs to include coaching, training and monitoring of sales achievements of teller and customer service staff.
Supervise the processing and reconciliation of all customer activity at designated branch office including account transactions, sale of Bank products and services, and balancing all Branch activity daily; perform transactions personally when necessary.
Interview applicants for all types of loans within limits of authority: provide product counseling as appropriate.
Recommend policies, programs, systems and procedures to help improve overall branch performance.
Represent the Bank in community and banking organization activities; develop relations with potential sources of business; promote the Bank's services and products through business calls, promotions and advertising in cooperation with the Bank's marketing programs and policies.
Supervise operation of all branch security equipment and procedures including locks, alarms and cameras; cultivate relationships with security personnel of other banks and businesses; respond to alarm calls after hours.
Supervise the operation and maintenance of branch premises and equipment; schedule repairs and servicing as needed.
Supervise branch record keeping including audits, inventories, disbursements and sales.
Conduct regular branch staff meetings and participate in and/or attend other meetings as requested.
Keep informed on industry and regulatory developments through self-directed study and through attendance at meetings, seminars and relevant courses of instruction.
Perform additional related duties as needed or requested.
Post-secondary education or the equivalent in experience and schooling. An in-depth knowledge of the application system software and the institution's current products, services and forms. Proficiency in common office software required.
A minimum of three years progressively responsible management experience in banking or a related field.
Multilingual capabilities. Previous supervisory experience.
DEGREE OF INDEPENDENT ACTION
Works within broad scope of policies and procedures, referring to Branch Administrator for required approvals and guidance on unprecedented matters.
Direct Reports: Direct supervisory responsibility for branch staff.
Much work is performed seated, but there is a moderate amount of walking, bending,
stooping and lifting associated with filing and other routine tasks. Manual dexterity and visual acuity are needed for frequent PC use. Critical thinking skills and the ability to form, articulate and communicate thoughts persuasively. Ability and willingness to travel to meet with customers offsite.
East Boston Savings Bank is proud to be an Equal Opportunity Employer that values diversity and the strength it creates. The Bank recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, protected veteran status, or any other class protected by federal, state, or local law.
East Boston, Massachusetts, United States Position Type
East Boston Savings Bank
Website : http://www.ebsb.com