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Job Details

Chief Operating Officer

New York City, NY

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**MEMBERS ONLY**SIGN UP NOW***. empowers first-generation college students to succeed in college and achieve their ambitions. **MEMBERS ONLY**SIGN UP NOW***. partners with public high schools and matches every student in the school with a mentor. This model reimagines the counseling function in a school by providing 1:1 support for every student and focusing these relationships on college access, persistence, and success. Mentors commit a minimum of three years to a single student before having the option to extend their relationship through college completion. **MEMBERS ONLY**SIGN UP NOW***. provides the structure and support mentor-mentee pairs need to be consistently effective, including a research-based curriculum to guide mentor-mentee interaction and a full-time case manager (trained as a college counselor) who is responsible for the success of the relationship. Since its inception, **MEMBERS ONLY**SIGN UP NOW***. has supported 29,000 mentoring relationships in 17 communities across the country.
Over the last five years, **MEMBERS ONLY**SIGN UP NOW***. served 17,500 students, expanded national partnerships ten-fold, grew annual revenue by $6M, built out its executive and senior leadership teams, and opened regional offices in Chicago and the Bay Area. Entering this next five-year strategic plan, **MEMBERS ONLY**SIGN UP NOW***. is focusing on growth and improvement, launching widespread impact strategies, financial sustainability, and deepening its diversity & equity work. Building on its track record of success supporting first-generation college students, **MEMBERS ONLY**SIGN UP NOW***. is committed to leveraging its resources and stature to not only deepen impact programmatically, but to challenge the structures that fuel inequity and make this work necessary.
**MEMBERS ONLY**SIGN UP NOW***. is one of the nation’s most innovative and quickly growing college success organizations. The team is mission-focused, results-oriented, passionate, fun and inclusive.
Position Overview
The COO will be responsible for the leadership and management of **MEMBERS ONLY**SIGN UP NOW***.’s national organization, ensuring excellence in all aspects of our work, and preparing **MEMBERS ONLY**SIGN UP NOW***. for the next level of complexity, scale and impact. The COO will ensure **MEMBERS ONLY**SIGN UP NOW***. is on track to meet the objectives of its next strategic plan and will be responsible for developing the systems, processes, practices, and culture to ensure **MEMBERS ONLY**SIGN UP NOW***. is a high performing, financially sustainable, inclusive and learning organization within a national-regional structure.
Ideal candidates have a track record of successful leadership at an organization of similar scale. Additionally, candidates must be deeply interested in organizational learning and culture, equity, questions of scale and sustainability, cultivating leadership and supporting high capacity leaders.
Responsibilities & Outcomes
Strategy and Leadership
Collaborate with the CEO in setting and driving organizational vision
Steward **MEMBERS ONLY**SIGN UP NOW***.’s 2018-2023 strategic plan and translate strategy into operational plans
Collaborate with the CEO to lead **MEMBERS ONLY**SIGN UP NOW***.’s Board of Directors, including serving as the primary lead for relevant Board committees (Finance & Audit, Personnel, Investment)
Design and lead organization-wide goal setting, performance management, and annual operating planning
Cultivate and grow leadership at **MEMBERS ONLY**SIGN UP NOW***., including responsibility for leadership teams, meetings, and collaboration
People and Culture
Evolve **MEMBERS ONLY**SIGN UP NOW***.’s staffing model to meet long-term strategic and programmatic goals
Build highly inclusive culture ensuring team members thrive and organizational outcomes are met; continually build, evaluate and improve systems and routines/ practices to ensure engagement is high and outcomes are achieved
Collaborate with **MEMBERS ONLY**SIGN UP NOW***.’s Chief Talent and Equity Officer to execute a multi-year diversity equity and inclusivity strategy
Ensure effective recruiting, onboarding, professional development, performance management, and retention
Oversee human resources and benefits
Coach leaders to inspire high-performing teams, address performance issues, and ensure a culture of excellence
Organizational Learning, Research, and Evaluation
Set the vision and agenda for **MEMBERS ONLY**SIGN UP NOW***.’s learning, including cultivating a learning culture among all teams, setting learning agendas, and utilizing learning for continual improvement
Oversee the evaluation of **MEMBERS ONLY**SIGN UP NOW***.’s programs and collaborate with teams to leverage findings to drive program evolution, performance management, fundraising, communications, and strategy
Evolve **MEMBERS ONLY**SIGN UP NOW***.’s financial model to support and accelerate **MEMBERS ONLY**SIGN UP NOW***.’s strategic, scale, and impact goals
Design and oversee the process for creating multi-year financial forecasting, setting annual budgets, and deploying strategic capital
Leverage technology and innovate on business process to ensure that **MEMBERS ONLY**SIGN UP NOW***.’s financial operations and tools are best-in-class to support effective financial management
Oversee the development of the **MEMBERS ONLY**SIGN UP NOW***. platform, **MEMBERS ONLY**SIGN UP NOW***.’s custom software for running all aspects of its program, and licensing its model to partners
Oversee organizational IT and informational and technology systems
Lead design and/or improvement of systems, processes and communication protocols to ensure **MEMBERS ONLY**SIGN UP NOW***. performs at high level, while building a culture of inclusivity and collaboration in a national-regional structure
Oversee facilities management and workplace planning, including a relocation in 2019
Oversee risk and legal/compliance, including proactive risk management, all contracting, and support for **MEMBERS ONLY**SIGN UP NOW***.’s regions in these areas
Demonstrated commitment serving young people from low-income communities who will be the first in their family to complete college
Ideally at least twenty years professional experience, including at least ten years in a senior leadership position
Direct experience leading all or almost all internal aspects of an organization
Experience leading in an organization with a national and regional structure
Experience designing and stewarding a strategic planning process, and articulating strategic plans into work streams and tactics
Sophisticated knowledge of finance and budgeting
Highly seasoned multi-layered team manager who manages teams to results through strong performance management, goal setting, delegation and prioritization
Promotes the growth and development of individuals through empowering, advocating and differentiated support
Imparts an equity and diversity lens/ builds equitable, representative culture
Engages colleagues and stakeholders; collaborative, builds rapport and consensus
Competitive salary commensurate with experience
Up to 100% employer funded comprehensive medical and dental coverage
18 days paid annual vacation, 13 paid holidays (most **MEMBERS ONLY**SIGN UP NOW***. functions closed between Christmas and New Year’s Day)
401K match up to 4%
Significant opportunities for professional development and growth
Commensurate with Experience
Posting Expiration Date:

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