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Job Details


Company name
Peoples United Bank

Bridgeport, CT

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People's United Bank



Job #667880781

Job Description:

Job Summary:

This job is responsible for the management and oversight of the organization’s paper and electronic record management policies and programs and provides guidance in strategic planning as it relates to record retention and destruction.

This position ensures that compliance/regulatory mandates are adhered to for all record retention and that internal and operational risk controls are in place. In addition, this position is responsible for managing and leading regulatory changes to policies and programs, which includes working closely with senior management as well as the Legal and Compliance areas to ensure the organization is in compliance.

Essential Job Duties:

Describe what must be accomplished, not how it must be done

Designs, maintains and manages the enterprise-wide corporate record retention program(s). Creates & implements policies, practices, procedures and reporting and ensures organization compliance is in place. Keeps abreast of industry best practices and compliance rules. Identifies, researches, revises, makes recommendations and implements enhancements and changes to policies, processes and program(s).

Manages the vendor relationship(s) and oversees the facilitation of record destruction, paper record issue resolution between business owners and the vendors, and reporting and tracking.

Manages and oversees electronic records including retention schedules and destruction. Works closely with IT for records as it relates to all electronic records, which includes ongoing communication and planning with CIO, CAO and Chief Architect for the organization.

Administers litigation hold software for the organization. Works with Legal and IT to ensure records retention policies and programs are being adhered to. Ensures and provides attestation on all litigation holds.

Enforces current records management policy and procedures ensuring compliance and regulatory requirements are met and adhered to. Ensures compliance and regulatory changes are made as required.

Escalates, manages and leads the resolution of issues and noncompliance with senior management, including retention schedule discrepancies and change requests from business areas.

Oversees maintenance of physical and electronic records inventories, management of retention schedules and conduction of records destruction review cycles. Ensures records retention and destruction activities are in concert with organization records retention and destruction policy, and all applicable ethical, legal, and client requirements.

Ensures scheduled audits of physical records are conducted and oversees reporting and tacking activities in order to provide record status, information and results to senior management and stakeholders as needed. This includes quarterly DSR presentations. IT Technical Council presentations and EROC presentations as required.

Exercises the usual authority of a manager concerning performance improvement plans and reviews, promotions, salary recommendations and terminations. Coaches, develops and inspires staff to maximize their potential.

Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.

Job Requirements:

Education/Experience Requirements:

College degree or equivalent work experience required.

7-10 years relevant experience.

Knowledge/Abilities/Technical Skills:

Theoretical and advanced knowledge of standard record management concepts, practices, and procedures, legal requirements and generally accepted record retention best practices.

Ability to strategically lead the bank where needed as it affects Records Management and Information Governance.

In-depth understanding of records retention regulatory requirements applicable to the Financial Services and Banking industries.

Demonstrated ability to lead, implement and maintain a records management program on a large-scale basis for both paper and electronic records

Excellent influencing and negotiation skills and the ability to present issues in a persuasive manner. Articulates with conviction, points of view and ideas that are in the best interest of the organization.

Excellent ability to inform, educate and influence employees to support corporate goals and initiatives.

Excellent presentation, written and verbal skills are needed to interact with a wide range of employees and external contacts.

Strong interpersonal and communication skills required to foster and cultivate strong working relationships with internal management and employees, vendors and suppliers. Ability to speak and present to all levels within the organization.

Excellent ability to evaluate, analyze and quantify all impact of the issues involved, including but not limited to financial and compliance issues.

Excellent project management skills and ability to prioritize, multi-task and manage multiple large scale projects at once. Strong attention to detail with proven analytical and research skills. Demonstrated ability to manage projects from inception through completion.

Effectively works with Senior Management on major bank initiatives as it relates to Records Management and Information Governance.

Demonstrates high ethical standards and personal integrity to build credibility and trust.

Ability to recognize and focus on critical issues; can balance and respond to competing needs within the organization.

Must project a professional demeanor, effectively represent the organization, exhibit sound judgment, and maintain confidentiality.

Excellent ability to lead and motivate staff and management throughout the organization to meet corporate goals and objectives.

Excellent PC skills, including word processing, spreadsheets, presentation, industry standard and internal applications. Advanced reporting skills

Occasional travel as required to facilities where records are located including vendor site.

Posting Title:

Vice President Records Management



Employment Type:

Full Time

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People's United Bank and its subsidiaries are equal opportunity and affirmative action employers EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or any other legally protected status.

Updated 05/16/2018

Company info

Peoples United Bank
Website :

Company Profile
People's United Bank is a subsidiary of People's United Financial, Inc., a diversified financial services company with over $43 billion in assets. People’s United Bank, founded in 1842, is a premier, community-based, regional bank in the Northeast offering commercial and retail banking, as well as wealth management services through a network of nearly 400 retail locations in Connecticut, New York, Massachusetts, Vermont, New Hampshire and Maine. Our over 5,000 employees focus on providing an extraordinary customer experience through a network of branches located in Connecticut, New York, Massachusetts, Vermont, New Hampshire and Maine. In addition, seven-day banking is available at more than 140 convenient People’s United Bank Stop & Shop locations in Connecticut and New York

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