AVP, Technology Operations Analytics (L10)
The AVP, Technology Operations Analytics will be focused on implementing IT Service Intelligence (ITSI) and IT Operations Analytics (ITOA) solutions to drive improvements in performance, availability and compliance. The individual will use data analytics to identify trends and risks to IT infrastructure and develop operational processes to ensure continuous monitoring.
Work with application and infrastructure leaders to create IT operational and executive dashboards
Deploy, integrate and administer analytics solutions focused on IT Service Intelligence (ITSI) and IT Operations Analytics (ITOA)
Identify performance and availability risks using trend analysis and analytics
Utilize data-driven, fact-based analytics to formulate tactical, actionable solutions to IT issues.
Use communication and process skills to understand application and infrastructure architecture, application workflow, key transactions and guide the customer through key monitoring capabilities that best match their needs.
Work with application and infrastructure teams to drive Event Correlation and alert reduction initiatives
Participate in identifying & implementing IT automation opportunities
Participate in developing tools and ITOA strategies and roadmaps
Drive implementation of new enterprise operations tools and upgrades to existing tools platforms
Partner with our ServiceNow team to increase and improve integration with IT Operations tools and processes
Perform other duties and/or special projects as assigned
Bachelorâ€™s degree and 2 years of related experience in technology and architecture
Minimum of 2 years of offshore & onshore team management experience
Minimum of 2 yearsâ€™ experience at leading cross-functional teams to develop and deliver on a common vision.
Minimum 2 years of experience in executing and delivering projects
Green Belt and/or Black Belt Six Sigma trained
Strong analytical and problem-solving skills.
Strong business focus, which includes the ability to collect and analyze VOC (voice of customer) data and match service to requirements
Strong advocate of teaming concepts and processes, promote team functions, commitments, and communications. Strong team player.
Demonstrated skills in oral, written and interpersonal communication, and promote open communication among teams
Strong ITIL understanding and 1 year of experience in ITIL practices
Hands-on working experience with infrastructure performance and availability tools
Previous Infrastructure Operations Experience
Experience in managing multiple projects simultaneously
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 monthsâ€™ time in position before they can post for future non-exempt roles.
Employees, level 8 or greater, must have at least 24 monthsâ€™ time in position before they can post. All internal employees must have at least a â€œconsistently meets expectationsâ€ performance rating and have approval from your manager to post (or the approval of your manager and HR if you donâ€™t meet the time in position or performance requirement).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at ~~~. Representatives are available from 8am â€“ 5pm Monday to Friday, Central Standard Time.
The salary range for this position is 60,000.00 - 130,000.00
Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.
Job Family Group:
With roots in consumer finance that trace back to 1932, **MEMBERS ONLY**SIGN UP NOW***. is a leader in consumer credit and promotional financing, providing a range of products for a diverse group of national and regional retailers; including Main Street mainstays, local merchants, manufacturers, buying groups, industry associations and healthcare service providers. We are the largest provider of private label credit cards in the United States based on purchase volume and receivables and we provide co-branded dual card credit cards, promotional financing and installment lending, loyalty programs and FDIC-insured savings products through Synchrony Bank. Who do we serve? Hundreds of thousands of customers across the U.S. and Canada spanning the electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, retail and healthcare industries.
Our purpose is clear: we are committed to pioneering the future of financing, improving the success of every business we serve and the quality of each life we touch. This is fitting because when you join **MEMBERS ONLY**SIGN UP NOW***., youâ€™re joining an organization that recognizes that our people are our greatest asset â€”every single one of them. Thatâ€™s why we are deeply committed to investing in the growth of each member of our team. And with 80 years of experience, we know how to develop talent. At **MEMBERS ONLY**SIGN UP NOW***., we work hard to offer competitive rewards, compensation and benefits. When you join us, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges.