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Job Details

Executive Director Global IT Service Management

Company name
The Estee Lauder Companies Inc.

New York City, NY

Apply for this job

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['Executive Director, Global IT Service Management','185053','Estée Lauder Companies Corporate Departments','Information Technology / GIS','Americas-US-NY-New York','','','','','Full-time','1st (Day) Shift','','Standard','','','!*!Leadership of the planning, implementation, control, review and audit of service provision, to meet global business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve IT service delivery and sustainability targets. • Sets strategies for IT service delivery that support the strategic and operational needs of ELC. • Authorizes allocation of resources for monitoring service delivery arrangements. • Provides leadership within the industry on the identification of future trends (e.g. technical, market, industrial). • Develops relationships with colleagues at the highest level to identify potential areas for future service development, maintains an overview of the contribution of service delivery arrangements to organizational success. • Ensures that a catalogue of available services is created and maintained and that service level agreements are complete and cost effective. • Ensures that service delivery is monitored effectively and that identified actions to maintain or improve levels of service are implemented. • Oversees operational methods, procedures, facilities and tools are established, reviewed and maintained. • Negotiates with relevant parties in respect of disruptions and major amendments to the provision of services. • Reviews service delivery metrics against agreed targets and prepares proposals to meet forecast changes in the level or type of service. ','!*!• Is accountable for outcomes within a significant area of work. • Aligns strategy of group with overall company goals and establishes objectives and assigns responsibilities. • Influences policy and strategy and partners with senior management. • Has a broad and deep understanding of business areas; primary area of expertise is global Service • Work is highly complex. Understands implications of new technologies.','We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.','','','','','','','','Executive Director, Global IT Service Management

Company info

The Estee Lauder Companies Inc.
Website :

Company Profile
Since Estée Lauder founded our Company in 1946 with four cosmetics products and unlimited dreams, we have grown virtually every year on the key principles she established: creativity, innovation and entrepreneurship.

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