Executive Director Private Home Care, New York City
: The Executive Director will lead and direct all service delivery operations for Company in Manhattan and the five boroughs. He/she will have oversight of all facets of service delivery to clients with a continual focus on process improvement, customer service, and improving the employee and client experience. He/she will be a key contributor with senior management in ongoing efforts to differentiate and innovate services provided. He/she will ensure that all documentation, charting, and service delivery details are all within compliance of the regulations put forth from the New York Department of Health.
Areas of Responsibility:
Facilitates collaboration between sales team, operational staff, and talent acquisition functions to promote effective on-boarding and staffing of new client cases.
Oversees effective management of orientation, supervision, and evaluation processes for all caregivers and staff.
Implements and manages process with the client coordination function to insure all client requests are covered, confirmed, and documented in the scheduling system in real time.
Ensures that all documentation related to caregiver performance /activity is documented in timely manner and recorded in the scheduling system. (i.e. plan of care, activities, schedules, notes, call outs, declined assignments, and disciplinary actions.)
Participates with management in ongoing customer service initiatives to improve client satisfaction.
Communicates with clients and families as needed regarding satisfaction and/or issues of clients.
Maintains knowledge as to current clinical practice and applicable regulations in the state of New York.
Oversees all details of operations to ensure that Company maintains compliance under the New York Department of Health Regulations.
Oversees the development and management of caregiver orientation and in- service programs both in and out of house.
Participate in initiatives with management as requested to insure our commitment to exceptional care and customer service is upheld.
Participates in strategic business development initiatives with sales team and senior management.
Proven business management success, preferably with multi-site operation.
At least five years of experience in home care or related industry.
Proficient in software programs and in their implementation.
Proven ability to generate positive relationships with staff, clients, and business partners.
A strong working knowledge of the New York Department of Health Regulations for private home care services.