Senior Vice President, Vendor Management Leader - Chubb Claims
Chubb is the world’s largest Property and Casualty Insurance Company with a superior Claims brand and well over $1 Billion in annual allocated loss adjustment expense, primarily in the areas of legal and non-legal services. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
This senior leadership position will define and execute upon the Chubb Claims Vendor Management global strategy. This includes establishing the optimal vendor management structure, setting key priorities, and managing critical vendor management initiatives. The key objectives are to establish a best-in-class vendor management program including significant cost reduction, improved quality and service levels, disciplined vendor performance management, and decreased risk through vendor agreements and programs. The team will achieve success by working closely with our claims operations and business partners to develop strong relationships, trust, and accountability while finding the best solutions to meet Chubb’s business goals. This position will report to Executive Vice President, Chubb Claims Optimization.
Drive strategic planning and execution for vendor management initiatives across Chubb, including vendor performance management, vendor compliance and cost optimization.
Define and execute on the vendor management structure and team that enables a cost effective program that maximizes performance and savings.
Partner with Corporate Procurement, Legal, Finance and business partners to leverage Chubb’s scale, ensure compliance, and optimize service terms and cost.
Perform spend analytics to identify high priority opportunities.
Conduct annual review, analysis, and refinement of legal and non-legal vendor panels that optimizes utilization, performance and expense.
Manage the Service Providers to ensure they perform the services agreed to in the Master Service Agreements (MSA) and contracts in a manner that is consistent with both the spirit and the letter of the agreements
Utilize technology, analytics and innovative capabilities to lower the cost of doing business and enhance the user experience for Chubb, their customers, and business partners.
Development of standardized metric reporting enables monitoring performance against goals.
Provide oversight, communication and lead change management with multiple levels of staff and departments.
Bachelor's Degree in related field - advanced degree a plus.
10 years of management and leadership experience including the ability to drive high performing teams and execution of complex strategic initiatives.
Minimum of five years of experience in strategic sourcing, building a vendor management program, or managing large, complex vendor relationships; preferably for a financial services/insurance company.
Experience in managing service provider relationships and large contracts.
Excellent verbal and written communication skills with the ability to interact with senior executives and articulate complex ideas in easy to understand business terms.
Proven ability to create and implement strategic planning and direction while delivering on results.
Strong analytical and interpersonal skills, proven ability to navigate, influence, and negotiate matrix reporting relationships
Strong negotiation and problem resolution skills.
Interact effectively with stakeholders and executives across business and functional operations.
Preferred location within the Northeast
Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.
SVP, Vendor Management Leader