American Express Company
VP Technology','18005507','!*!American Express is seeking a visionary and results-oriented Head of Customer Marketing Technology who will lead the platform transformation designed to enable a world class, seamless and personalized experience for our customers across all channels. The role will lead a large, high performing, global engineering organization responsible for the end to end suite of technologies that enable data-driven digital marketing to millions of Amex customers worldwide. Key Responsibilities will include but are not limited to: Data Management & Advanced Analytics:Lead the development of a comprehensive marketing data management environment leveraging the company’s Big Data platformDramatically improve business measurement, analytic capabilities and quality of actionable business insights to drive marketing performance across Amex businesses Marketing & Personalization Capabilities:Enable best-in-class marketer experience through the implementation of efficient workflow and robotics capabilitiesEnable cutting edge real-time marketing capabilities including eligibility as a service and event definition and detectionPartner with data scientists to lead the design and implementation of world class personalization capabilities leveraging advanced analytics and real time machine learning Leadership:Integrate with marketing stakeholders, channel owners and partners across all Amex lines of business including centers of excellence for Global Marketing Operations and Enterprise Digital and AnalyticsBuild and develop team, capabilities, supporting processes and infrastructure to deliver above business improvements, building upon existing Amex teams and resourcesScale globally with the business and partners across multiple geographies The ideal candidate will be a visionary leader with a track record of developing cutting-edge marketing technology platforms that improve both customer engagement/experience and business performance. This leader will have deep expertise in designing products that leverage advanced analytics and machine learning, especially within a consumer-oriented and performance marketing driven environment. S/he will have a strong background in digital marketing/martech and experience partnering with data scientists, marketers and channel teams. This leader will be comfortable solving complex problems and navigating unchartered territory. S/he will be highly adaptable and have the proven ability to pivot and course correct as the digital landscape and customer behavior continue to evolve. S/he will have excellent listening and cognitive skills and the ability to influence, shape and drive dialogue by building “buy-in” across the organization. Ideally, this person has experience in a progressive, consumer-oriented technology company of significant scale. S/he will have a reputation as a strong leader and team builder who is adept at attracting and developing great talent, having led teams of 50 in multiple geographies.','!*!10 years of large-scale technology delivery and formal management in a complex environment5-8 years Martech experience with broad knowledge of the digital marketing landscape including relevant products, tools, processes, and industry playersLarge scale software product engineering experience with contemporary tools and delivery methods in a complex environment, i.e. Agile, Test Modernization, CI/CD, Cloud Solutions, and DevOps practicesExcellent leadership and communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alikeOutstanding influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross communication processProven experience attracting, hiring, retaining and leading top engineering talent and building high performing teams in a highly competitive marketExperience managing in a fast paced, complex and dynamic global environment with the ability to convey passion, energy and intensityKeeps abreast of industry trends and technology evolution and is a change agent with external technology contributions (patents, noteworthy Open Source attributions, publications, etc.)Expert-level relevant hands-on engineering skills across a broad range of technologies, including expertise in the construction of enterprise-grade APIs and Services using state-of-the-art techniques (REST, JSON, XML, etc.) that can be readily consumed through a self-service implementation model (full SDK, test stubs, test data, etc.)Experienced in designing and delivering high available and performant digital applications with very high volumes in both Pull and Push modesBachelor’s Degree in computer science, computer science engineering, or related field required; advanced degree preferredEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.','Technology','US-Arizona-Phoenix','','Full-time','Apr 16, 2018','Apr 21, 2018','','','VP Technology
Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do more and achieve more.