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Managing Director Home Lending Originations and Servicing Decision Science

West Jacksonville, FL

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Managing Director Home Lending Originations and Servicing Decision Science','180066024','!*!About Chase:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.4 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to

The newly formed CCB Data & Analytics Team unifies data and analytics talent across Chase to responsibly leverage data to build competitive advantages for our businesses with value and protection for customers.  The team encompasses a variety of Data & Analytics disciplines, from data governance and data strategy/partnerships to reporting, data science and machine learning, and are actively engaged in ensuring impact at the front-line and the customer through Sales and Marketing transformation.  We have a strong partnership with our dedicated Technology partners, who provide us with our cutting edge data and analytics infrastructure. Joining CCB Data & Analytics means you sit in the engine that powers Chase with insights, providing an opportunity to materially impact both our customer and business outcomes. The team also offers significant learning and mobility opportunities for career development and future growth.
The Role:
The Head of Decision Sciences for Home Lending Originations and Servicing will be responsible for defining the multi-year analytics strategy and roadmap for both internal and external commitments. This role will work cross-functionally with stakeholders in Home Lending, CCB Data and Analytics, CCB Technology and second line functions, including Control and Risk. 
This position will report directly to the Head of Home Lending Decision Sciences.  The Head of Decision Sciences for Home Lending Originations and Servicing will lead a team of ~250 employees.
Core Competencies/Key Priorities: 

Ability to lead a complex organization supporting a broader matrix structure

Leadership and presence to engage with the highest levels of management at JPMorgan Chase

Exceptional Analytical acumen and demonstrated ability to advance thinking to “best in class”, with a mindset for being customer obsessed and driving effectiveness

Experience with large-scale transformation

Proven record of innovation and thoughtful risk-taking

Appreciation for controlled execution and applicable regulatory requirements

Ability to concisely articulate complex information in both verbal and written form

Strong interpersonal skills to both partner with and influence stakeholders
Principal Duties & Responsibilities:

Develop roadmap of advanced analytics and MIS to support achievement of Home Lending Originations and Servicing objectives

Define and deliver consultative support for both internal and external analytics insights based on large volumes of data

Develop strategy for utilization of external data sources to improve insights and analytical conclusions

Improve the data quality of current reporting to support the delivery of insights across all analytics platforms

Work to develop new analytical models to predict outcomes and improve insights used for decision making

Develop ways in which we can use our data assets for clients to improve their experience

Define content and build analytics to enable direct delivery mechanisms, automation and value added tools and services for clients

Define and implement new business models and services based on data capabilities','!*!
Experience Requirements:

15 years of experience in the home lending industry and/or technology-enabled industries

Undergraduate degree required, Advanced degree preferred

In-depth understanding of the home lending value chain (products, agents, underwriting, fulfillment, etc.)

In-depth understanding of Chase culture and how to navigate the various matrixed environments to achieve objectives

Extensive experience operating within the home lending landscape

Proven experience leading large teams with a focus on analytics and MIS

Proven experience with emerging technologies related to insights (e.g., Tableau)

Synthesizing data and analyses to streamlined, simplistic messages

Created business initiatives and communicate ideas with a customer focused and data driven mindset

Experience within a digital footprint to shape the future business needs

Demonstrated experience realizing synergies, and developing organizational best practices within a multi-faceted organization

Proven ability to establish, broaden and influence relationships with a wide array of partners, executives and customers

Demonstrated experience in developing business plans, identifying opportunities, structuring goals to achieve objectives, problem solving and analytical skills
Skill Requirements:

Strong management and leadership skills, including demonstrated success leading organization through significant change to achieve results

Ability to lead and manage diverse teams in multiple geographic regions

Strong interpersonal and communication skills, ability to work across functions as well as with outside parties to ensure alignment and timely implementation of initiatives

Ability to build trust-based relationships

Proven strategic thinking and creative problem solving skills with ability to translate strategy into tactical plans

Strong aptitude for technical concepts and ideas

Ability to work well within deadlines

Executive presence and presentation skills

Strong written and oral communication skills

Skilled facilitator and strong relationship builder

Understanding “deep data” environments for home lending

High achievement orientation with ability to lead and motivate others around results','JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.','Marketing/Communications','US-FL-Jacksonville-Baymeadows Way / 44131','US-OH-Columbus-1111 Polaris / 54101, US-TX-Plano-Legacy West A / 59693','CONSUMER & COMMUNITY BANKING','Full-time','Standard','Day Job','','Chase','Chase','','','Managing Director Home Lending Originations and Servicing Decision Science

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