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Job Details

VP of Operations SaaS

Company name
Deloitte Development, LLC

Baltimore, MD, United States

Employment Type

Clevel, Executive, 100k

Posted on
Jun 06, 2022

Valid Through
Sep 19, 2022

Apply for this job



Job Information


VP of Operations (SaaS)




VP of Operations (SaaS)

Significant experience in designing, building and hands-on delivery of software operations and managed services capabilities for cloud-based Software-as-a-Service platforms and solutions.

Proven track record with various delivery constructs including DevOps and Agile DevOps and collaboration and integration with Product Engineering and Delivery organizations. Experience in leveraging automation and global delivery models to optimize business outcomes and while optimizing the efficiency of delivery.

Experience with smart Operations a plus, including self-learning, healing, and command center optimization using next generation AI technologies

Will directly manage multiple globally distributed operations support teams providing support to our SaaS customer clients including meeting with client executives and operations leaders to coordinate and optimize service delivery on an on-going basis.

Can take ownership and accountability of designing, building, and overall execution of high complexity multi-year managed service/flex capacity constructs globally, with approach and track record of successful service delivery and on-going optimization for clients and customers. Experience with all layers of the Software-as-a-service delivery and operate model including cloud infrastructure management, application management, and business operations management. Ultimately, the person hired for this role will serve our SaaS clients (e.g. formalize the service, build the team, process, operationalize, etc...).

Understands the competitive landscape and competitive positioning

Well versed in SLA /KPI constructs, managed Operate agreements, performance measurement

Executive presence, client interface...

6 years Experience with providing support in highly regulated industries and sectors

8 Years Operations experience, preferably SaaS

Understands 24x7 delivery architecture

Proficient in SDLC stages - requirements, design, architecture, development, testing, release management, UAT, deployment, hyper care, operations

Incorporates continuous innovation and improvement

Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve

Limited sponsorship may be available


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Company info

Deloitte Development, LLC
Website :

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