This position will assume oversight of all Heavy and Light Rail Lines. The CTO will supervise four Division Chiefs covering positions on the Red Line, Orange Line, Blue Line, and Green Lines. The CTO - Rail will assist with developing and implementing strategies to continuously improve service for all MBTA riders, ensure all resource levels are optimized for maximum operational efficiency, maintain a positive corporate image, and increase revenue.
Duties & Responsibilities
Responsible for the ongoing enhancement of the customer experience through the oversight and direction of all heavy and light rail transportation departments. Will work closely with the AGM – Rail Operations on the day-to-day oversight of all Rail Operations ensuring service levels meet established service plan goals. Assists in the establishment of the overall goals, priorities, and strategic initiatives for all rail transit services for service delivery, maintenance, and budgeting purposes, to ensure the various rail departments have the necessary staffing, equipment and infrastructure to meet all established goals. Monitor and ensure the implementation of any needed mitigation plans to address areas of concern identified by KPI reviews or by the Division Chiefs identified during the course of their duties. Work closely with counterparts in Engineering & Maintenance and Vehicle Maintenance to ensure support during emergencies, severe weather and other service disruptions is available to minimize impact on service. Remain up-to-date on and fulfill all roles and responsibilities as related to the MBTA's Safety Plan and ensure resources are available to all staff informing them of their roles and responsibilities in the Safety Plan. Manage and conduct investigations into any service delivery failures and implement corrective actions. Participate in the development and management of the department's annual budgets ensuring sound fiscal oversight of all resources. Participate in all phases of the recruitment and selection of employees for the department. Ensure the department's compliance with Authority policies and procedures, including compliance with all applicable safety standards, discipline processes, and mandated trainings. Assume the role of the AGM for Rail Operations as needed during vacations and other absences or to represent the AGM at meetings, hearings and presentations when the AGM is not available. Ensure all inventory, equipment, facilities and materials under their control are protected and maintained and stored in a safe operating condition. Establish and maintain sound union/management relations while upholding the rights and interests of management and adhering to collective bargaining agreements. Respond to each inquiry, whether from a customer, vendor or co-worker in a courteous and professional manner. Respond, directly or through others, and/or report to work for emergencies, extreme weather conditions, or any other abnormal conditions that impair service or the safety of service, twenty-four (24) hours per day, seven (7) days per week. Drive a company or personal vehicle to visit work sites and to assist at emergencies, service disruptions, and/or other events as needed. Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees. Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies. Perform related duties and projects as assigned.
Ten (10) years of transportation operations experience of which at least two (2) years must have been in Rail/Subway Operations, which includes experience in the Heavy Rail, Light Rail, OCC or Training Department. Experience at the Division Chief, Deputy Division Chief, Deputy Director or Superintendent level. A high school diploma or equivalent (G.E.D.) from an accredited institution. Effective organizational, analytical, confidentiality, quantitative, writing, multi-tasking and time management skills. Experience using MS Office, PowerPoint and Graphic applications. Demonstrated ability to communicate and present effectively to a diverse group of stakeholders and customers Possession of a valid driver's license without infractions in accordance with MBTA policy. Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA's medical requirements, including a physical examination and drug and alcohol screening. Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection). Have the ability to work any and all shifts and/or locations assigned or directed. Be available to work twenty-four (24) hours per day, seven (7) days per week, 365 days per year. Have the ability to supervise and work effectively with a diverse workforce.
An associate's, bachelor's or master's degree may substitute for a portion of the required experience, excluding supervisory experience.
Employment Benefits at the MBTA
The MBTA offers a comprehensive benefits package to its employees. Types of benefits offered by the MBTA include the following (subject to union affiliation of the position you are applying to):
Basic and Supplemental Life Insurance
Dental and Vision Insurance
Paid Sick Time
Flexible Spending Accounts
Commuter Choice Assistance Program
The above information is meant to be a general overview of the benefit programs offered by the MBTA.
This summary is not a contract and
is not meant to change the provisions of union contracts or Authority policy and does not establish a binding past practice.
The MBTA is an Affirmative Action/Equal Opportunity Employer
What is the highest level of education you completed?
Did not attain a high school diploma or equivalent (G.E.D.)
A high school diploma or equivalent (G.E.D.)
Master's degree or higher
If you have a college degree, what was your field of study?
I do not have a college degree
Business or a related field
Engineering or a related field
Public Affairs or a related field
Urban Studies or a related field
Please describe your current proficiency level using MS Office.
Do you have a valid driver's license?
How many years of transportation operations experience do you have with at least two (2) years in Rail/Subway Operations, which includes Heavy Rail, Light Rail, OCC, or Training Department?
None to less than 5 years
5 years to less than 10 years
10 years or more
Do you have experience at the Division Chief, Deputy Division Chief, Deputy Director, or Superintendent level?
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