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Job Details

VP Operational Risk Management

Company name
ServiceLink IP Holding Company, LLC,

Location
Jacksonville, FL

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VP, Operational Risk Management','17858','!*!A DAY IN THE LIFE

 

In this role, you will…

 

·         

Provide direction and leadership to the Operational Risk

Management area

·         

Set short, medium and long term vision for the Operational

Risk Management area, including staffing, organizational structure, productivity

·         

Develop Operational Risk Management program for a mortgage

servicing company

·         

Develop and manage process mapping and re-design efforts

·         

Develop a process to incorporate departmental efforts within

Enterprise Risk Management structure

·         

Manage staff

 

 

WHO YOU ARE

 

You possess …

 

 

·         

Operational risk management experience in

financial sector

·         

Mortgage experience, especially in the

servicing

·         

Prior experience with mortgage

originations, Foreclosure, Bankruptcy, REO and Property Preservation.

·         

Prior experience with Foreclosure,

Bankruptcy, REO and Property Preservation.

·         

Prior experience with loan boarding and transfers

·         

Prior experience in building and managing fast pace and high efficiency

teams.

·         

The ability to multitask in a fast paced environment, especially

the ability to meet tight deadlines for our clients.

·         

Excellent planning, verbal and written communication skills.

 

 

WHO WE ARE

 

About us …

 

LoanCare, a ServiceLink company, is a

leading national provider of full service subservicing and interim subservicing

to the mortgage industry and has offered its expertise and best practices in

providing servicing solutions for others since 1991. At the present time,

LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned

loan servicing team with senior managers averaging nearly 30 years of

experience in the mortgage and financial services industry.

 

 

LoanCare is an Equal Opportunity

employer. All qualified applicants will receive consideration for employment

without regard to race, color, religion, sex, age, disability, protected

veteran status, national origin, or any other characteristic protected by

applicable law.

 

Essential functions

are the basic job duties that an employee must be able to perform, with or

without reasonable accommodation

 

DETAILED JOB DUTIES

 

·         

Provide direction and leadership to the Operational Risk

Management area in support of the company’s goals

·         

Set short, medium and long term vision for the Operational

Risk Management area, including staffing, organizational structure,

productivity

·         

Develop and manage Operational Risk Management program for a

mortgage servicing company

·         

Develop and manage process mapping and re-design efforts

·         

Develop and manage library of company operational processes,

associated risks and risk controls 

·         

Develop a manage process for documenting process flows,

incorporating risks and controls

·         

Develop and manage operational KRIs

·         

Develop and manage a process for integration with company’s

datawahouse to produce operational metrics

·         

Manage and/or oversee critical elements of the company’s

risk management activities

·         

Design a risk management process to quantify systemic,

mitigated and residual risk at the process level

·         

Develop a process to incorporate departmental efforts within

Enterprise Risk Management structure

·         

Manage and balance workloads, monitor timeliness of

deliveries, manage efficiency of the department and staff

·         

Work closely with all operational areas to evaluate and

propose process improvements, highlight and mitigate key risks

·         

Facilitate identification of various data sources and their

integration within the Business Intelligence infrastructure

·         

Work with the rest of the company on Business Intelligence

needs and improvements

·         

Manage staff','!*!MINIMUM QUALIFICATIONS

 4 year degree in business, engineering or similar required

Master degree in business, engineering preferred 

Minimum 15 years of proven management experience within lending operations

and risk management  

Minimum 15 years of proven experience operational risk management,

enterprise risk management and process reengineering

Experience with financial sector, specifically in credit and

mortgage in particular

Experience with mortgage or other credit products’ servicing

Experience with mortgage originations and call center environments

preferred

Experience with MSP, or other mortgage platforms

Working experience with GRC software

Strong quantitative and project management skills

Strong resource management skills

Strong computer skills.

Excellent verbal and written communication skills.

Strong customer service skills.

Experience with communication with executive management.

Ability to multi-task, organize, prioritize, research and resolve

issues in a timely and effective manner.

Leadership skills and ability to organize and motivate others.

','LoanCare is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.','Operations All Other','FL - Jacksonville','','Servicing Operations','','May 16, 2018','','false','VP, Operational Risk Management

Company info

ServiceLink IP Holding Company, LLC,
Website : http://www.svclnk.com

Company Profile
ServiceLink, a Black Knight company, is the premier national provider of transaction services to the mortgage and finance industries. ServiceLink delivers valuation, title and closing and flood services to mortgage originators; end-to-end subservicing to mortgage servicers; and default valuation, default and loss mitigation title and closing, field services and liquidation solutions that support servicer loss mitigation efforts and the foreclosure process. ServiceLink helps clients in the lending industry and beyond achieve their strategic goals, realize greater success and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to upholding the highest standards of quality, compliance and service. ServiceLink is headquartered in Pittsburgh, PA and maintains strategic operational facilities throughout the United States. With dominant presence in all major markets and nationwide facilities staffed with highly trained specialists, we have the ability to scale quickly and offset capacity needs to assist our clients with any challenges they may face with fluctuating volumes or business priorities. ServiceLink is made up of experienced staff that are driven by our Serve First culture. Each of our clients works with their own team of support specialists and account managers who are dedicated to the seamless execution of processes in support of each client's unique needs. By leveraging these unique qualities in our people, our processes and technology, we are able to help our customers:

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