Bank of America Merchant Services connects businesses and consumers by doing payments better. In an increasingly complex marketplace, we empower businesses to give consumers the right commerce experience. We consult with businesses to customize solutions that integrate selling channels, open new markets, solve problems using data, stay secure and, ultimately, accomplish more.
Banc of America Merchant Services, LLC is the result of a strategic alliance between Bank of America and First Data Corp. As an industry leader with a powerful commitment to the merchant business, Bank of America Merchant Services delivers a comprehensive suite of innovative payment solutions to merchants of all sizes. We are the number one U.S. payments processor today with over 13.5 billion credit card transactions processed annually, representing approximately 300,000 merchant based relationships. We have industry-leading products, world-class technology solutions, an expansive geographic footprint, and 2,100 full-time associates. We offer outstanding career opportunities and advancement and we promote a healthy work/life balance through special benefits and programs. Bank of America Merchant Services is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans and Disabled.
The VP Inside Sales Leader is responsible for leading a team of inside sales representatives that sell to small and medium sized businesses. This role is responsible for developing strategies to grow revenue by maximizing efficiencies within a sales call center environment. This leader must serve as a key representative for the company and brand in merchant services, conduct necessary reporting and analysis regarding their team to ensure appropriate resource alignment and meet key sales metrics, and coach associates on sales tactics that meet the needs of the customer while generating revenue for the company.
Develop strategies, processes and plans that enable the team to help customers meet their business goals while achieving key performance metrics for merchant services.
Responsible for selecting new team members, arranging appropriate training, managing performance, and identifying and addressing obstacles to ensure individual and team success.
Coach team members to exceed performance expectations.
Leverage product and process knowledge to coach sales representatives and ensure best practices are shared across the team.
Manage team using a consistent set of sales management routines to monitor and evaluate team performance against quota attainment. Skills
Sales management experience.
Experience selling Merchant, Bankcard or Financial Services.
Ability to coach associates to achieve stretch performance goals and manage low performing associates.
Extensive product knowledge.
Ability to think creatively on opportunities to grow revenue, build a larger client base, and attract higher dollar volume customers. Experience
Associate's Degree or Bachelor's Degree.
2 years of sales experience.
Strong communications, including oral and presentation skills.
Effective planning, time management and organizational skills.
Highly motivated to succeed in a performance driven environment. Tools
Proficient in Microsoft Excel, Word, PowerPoint, and Outlook. Ability to quickly learn various sales applications such as AMA, Salesforce.com, and 1Star. Travel
Infrequent travel may be occasionally required for training or meetingsThis is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.
Bank of America Merchant Services ensures equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.
The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the employer's legal duty to furnish information.