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VP/Account Resolutions Supervisor

North Liberty, IA

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u003Cpu003EUICCU is now taking applications for a Vice President/Account Resolutions Supervisor. This individual will have immediate and direct responsibility for the protection of the credit union's financial assets by means of the assignment, scheduling, control, and coordination of all activities related to the collection of delinquent accounts. The successful candidate will directly supervise 20 employees, including but not limited to extensive telephone, written and person-to-person communication with and collection of past due and legal reserve accounts. The VP/Account Resolutions Supervisor will be responsible for the coordination and close interaction with legal counsel and for the direct representation of the credit union in district, state and federal civil, probate and bankruptcy court actions and proceedings. If you are a decisive self-starter who can motivate others and loves a challenge, we want to talk to you.u003C/pu003Eu003Cpu003Eu003C/pu003Eu003Cpu003EThe salary range for this position is $69,964.72 - $104,947.08 with a progressive benefits package.u003C/pu003Eu003Cimg src=****essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:u003C/pu003Eu003Cpu003Eu003C/pu003Eu003Colu003Enu003Cliu003Eu003Cdivu003EAdheres to the Credit Union's core values in serving with truth, trust, mentoring, openness, risk-taking, communication, giving credit, integrity, caring, and respect in carrying out the UICCU's mission and vision.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003EDemonstrates positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003EDemonstrates teamwork in all interactions with co-workers and in the completion of all duties and responsibilities.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003EEnsures confidentiality of member information.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003EContacts and confers with members by any legally permissible means necessary in order to determine the reason for delinquency and to arrange an appropriate course of action in order to remedy the situation.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003EMakes recommendations for and implements appropriate action for those accounts that cannot be contacted, or on which satisfactory arrangements cannot be made.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003EMaintains a detailed record of member financial status. Records all communications and all collection activity.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003EFollows-up on past due loans and credit cards; makes reasonable and practical arrangements for interest, partial, or full payments.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003EPrepares information needed or required by collection agencies.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003EPerforms skip-tracing duties, as required.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003ECoordinates the proper legal repossession and foreclosure of collateral securing delinquent accounts, and for the maintenance of that collateral while in the credit union's possession and for its appropriate and legal disposition.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003ERepresents the credit union in dealing with legal counsel, small claims, district, state and federal civil, bankruptcy and probate courts, repossession agencies, and collection and/or credit counseling agencies, as required.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003EReviews past due accounts and collection activities with appropriate department leaders and provides necessary reports to the Credit Committee.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003EConducts credit investigations and income verifications.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003EMakes collection contacts to delinquent accounts, conducts field calls, and performs any tasks or duties in order to aid in collection of past due accounts.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003ECross-sells credit union products and services when appropriate.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003EStays abreast with current collections policies and procedures and trains employees in all phases of collection activities.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003ECoordinates, tracks and monitors daily scheduling within those that report directly to this position including overtime, flexible time off, leave of absences, and prepares periodic tracking reports for the Human Resources department.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003EPrepares and conducts performance evaluations, prepares documentation for retention in personnel files. Working with HR, recommends and implements disciplinary actions and appropriate staff counseling within the department as needed.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003EReviews and recommends revisions to department policy and procedures. Assists in the development of new and revised policies and procedures.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003EMakes underwriting decisions on loan applications that do not comply with lending policies, upon collector request.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003EPlays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events on an annual basis.u003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003EPerforms other miscellaneous duties as assigned.u003C/divu003Eu003C/liu003Enu003C/olu003Eu003Cbru003Eu003Cbru003Eu003Colu003Enu003Cliu003EMinimum seven years collection experience with thorough working knowledge of collection, consumer credit, real estate, and bankruptcy laws and regulations or equivalent experience; a minimum of three years supervisory experience with demonstrated leadership ability and team building skills preferred.u003C/liu003Enu003Cliu003EWorking knowledge of Federal and State collections codes.u003C/liu003Enu003Cliu003EAbility, availability, and willingness to work flexible hours to accomplish work load. At times length of working day can be unpredictable, must be willing and able to work early and/or stay late with short notice.u003C/liu003Enu003Cliu003EAbility and desire to interact with co-workers to develop positive and effective working relationships in all areas of credit union services.u003C/liu003Enu003Cliu003EInterpersonal skills necessary to gather data from a number of sources and to represent positively the credit union during such contact.u003C/liu003Enu003Cliu003EDemonstrated proficiency in both oral and written communication.u003C/liu003Enu003Cliu003EAbility to prioritize work assignments and organize work efficiently, to meet established deadlines.u003C/liu003Enu003Cliu003EWell developed problem solving skills and ability to develop conceptual alternatives.u003C/liu003Enu003Cliu003EAbility to plan, organize, implement, and interpret programs, goals, objectives, policies, and procedures.u003C/liu003Enu003Cliu003EAbility to plan, develop, and coordinate multiple projects.u003C/liu003Enu003Cliu003EAccuracy and attention to detail.u003C/liu003Enu003Cliu003EProficiency with related computer applications, spreadsheets, word processing, and database applications.u003C/liu003Enu003Cliu003EHigh school diploma or the equivalent (e.g. GED).u003C/liu003Enu003Cliu003EMust be bondable.u003C/liu003Enu003C/olu003E,datePosted:2018-07-12,employmentType:FULL_TIME,industry:Other,hiringOrganization:{@type:Organization,name:University of Iowa Community Credit Union},identifier:{@type:PropertyValue,name:University of Iowa Community Credit Union,value:103342157},jobLocation:{@type:Place,address:{@type:PostalAddress,addressCountry:US,streetAddress:,addressLocality:North Liberty,addressRegion:IA,postalCode:52317}}}

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