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Vice President of Client Services and Strategy

Dallas, TX

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Education Bachelor's Degree Career Level Manager Travel Job Description This strategic leadership position reports directly to the Chief Digital Officer. The VP of Client Services will serve as THE epicenter for client activity, applying the right mix of products, solutions and strategies to maximize client growth and success. This position will have strategic and operational responsibilities for our Client Services division and partner with Sales and Operations to build strategies to generate new and continued account revenue growth. The VP of Client Services will have a strong foundation in multi-channel digital marketing with a passion for customer success. The ideal candidate will be equally comfortable presenting to senior clients and diving deep into the details of a tactical marketing plan. You must have excellent leadership, management and motivational skills. Responsibilities include: Responsible for account management including customer success and account profitability Lead a world-class Client Services team to manage account health and development aligned with customer marketing goals Manage client implementation and ongoing measurement/optimization of client marketing plans Responsible for client performance, maintain status report as demonstration of this and for client and internal management effectiveness Create and maintain strong client relationships by attending client meetings and maintaining regular contact Support Sales in building strategies to generate new and continued revenue growth Supervise, train and develop staff, including managing workload, delegating responsibilities and checking work for accuracy, performance management Shared leadership role with sales and operations leadership in complete agency management and marketing planning process, including new product development, positioning concepts, segmentation, marketing planning, creative execution, message distribution, measurement, and optimization Work with internal & external teams to ensure that strategic initiatives and communications plans are implemented properly; deliver critical leadership in helping others on the team understand how strategies and plans influence account performance and ensure output is aligned with the customer business goals Participating on and provide content for industry panels and internal content marketing # of Hires Needed 1 Job Requirements 15 years of professional experience working with clients in digital media, ad tech and analytics capacity Bacheloru2019s degree required with MBA or related graduate degree being a plus Proven experience and success in presenting plans to client and influencing top level client decisions related to local media strategy and implementation Strong client presentation skills and business writing skills Demonstrated expertise in strategic planning and client relations Detail-oriented and proven ability to thrive in a fast paced environment Ability to identify the business needs driving client requests and translate requests into a compelling product or service offering Self-motivated, with a strong work ethic and the ability to multitask Organized with outstanding attention to detail Desire to be a part of the high paced, high energy entrepreneurial experience Travel up to 30-35% for client meetings and industry events

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