Vice President and Retail District Manager, Kalamazoo and Battle Creek District
Vice President, District Manager The District Manager is responsible for directing the retail activities and supervision of multiple Banking Centers within a specific district. Position Competencies Successful incumbents provide development to direct reports, manage vision and purpose, possess command skills, are politically savvy, can build an effective team, monitor workloads and appreciates extra effort, possess strategic agility, have a drive for results, are effective in a variety of formal presentations, have process management skills, promote problem resolution and makes good decisions in a timely manner. Position Responsibilities 1. Sales Leadership a. Lead and direct sales, service and business development activities to achieve targeted results in the categories of deposits and customer relationship growth, customer retention, revenue, market share and customer/employee commitment and satisfaction. b. Develop and maintain relationships with assigned internal business partners such as Mortgage, Small Business Banking, Wealth and Institutional Management, Business Banking and Securities; in order to develop lasting customer relationships and refer clients and prospects to each other. c. Actively coach and model behaviors concerning sales and services. Use all sales tools, including profiling customers' needs through the use of various technologies and sales coaching tools to ensure a consistent and valued customer experience. 2. Talent Leadership a. Lead, coach and manage a district of banking centers. Ensure the development and performance of employees in the areas of remarkable customer experience, service excellence, relationship management, in-depth consumer and business product/service knowledge and execution. b. Manage and be held accountable for district sales production goals and quality service levels. c. Develop and manage high-performing banking center teams. Directly manage the Human Resources processes for employees including selection, training, performance management, disciplinary actions, individual career development and retention. 3. Operations a. Accountable for the compliance with applicable federal, state, and local laws and regulations; and **MEMBERS ONLY**SIGN UP NOW***. policies and procedures. Recommend corrections when necessary. Ensure compliance and completion of necessary compliance related training. 4. Community a. Demonstrate **MEMBERS ONLY**SIGN UP NOW***.'s commitment to the communities in which we serve by being actively involved in the local community organizations. Relocation Relocation assistance is not provided for this position. Travel Travel is required of this position. * Bachelor's Degree from an accredited university OR 4 years of financial services experience * 10 years management experience with staff development; that is, direct management of staff to include responsibility for coaching, sales leadership, and operations. * 10 years of operations experience * 10 years of experience in retail or financial sales and business development * 1 year of experience MS Word and MS Excel Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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