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Vice President Automotive Operations

Location
Chicago, IL

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The Vice President, Automotive Operations is responsible for establishing policies, procedures and performance management to support and contribute to product offerings to enhance profitability and improve product loss ratios, while leading the Assurant Automotive Operations unit (500 associates).   Duties include: Identifies business issues, trends, and opportunities to improve operations.  Establishes policies and procedures that improve efficiency, profitability and loss ratio performance.  Provides leadership to operations unit that currently has 500 associates (including vendor locations) and support business growth.  Responsible for the effectiveness and efficiencies of enrollment and claims operations and all operational support services. Leads all systems development and process improvement efforts to improve operations. Provides overall direction and management to the leadership teams for internal and external call center locations to ensure efficiencies, performance, SLA adheres and performance metrics. Continuously evaluates call center performance and proactively seeks continuous improvement.  Provides product consulting advice to improve offering and profitability with respect to operational expenses and claims risk.  Controls and oversees reporting of claims operating results to improve product profitability.  Sponsors and champions actions at the product line, business unit, enterprise level that improve operations, employing influence and technical expertise and leads teams to implement required changes. Responsible for managing an effective ecosystem between operations, IT, and sales / field staff, to execute on common business objectives to ensure that service delivery is aligned with business goals. ,

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