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Job Details

VP Business Risk and Controls

Company name

San Antonio, TX

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Purpose of Job

Responsible for the development and administration of a comprehensive business risk control management program. The program will provide the organization’s executive team with a review and evaluation of the effectiveness of the design and operation of internal controls which includes documenting risk and control and conducting self-assessment testing. This includes conducting root cause analysis and designing strategic controls to address gaps.

Responsible for establishment of the governance of programs which includes the framework, tracking and escalation. Responsible for the governance of the internal and external suppliers control framework. Responsible for the governance of all documents and operational procedures to include workflows associated with technology platforms.

Job Requirements

Responsible for the implementation, development and maintenance of business risk control program. 

Lead regulatory reviews, collection of data and materials for regulators or internal audit.

Responsible for the inventory of processes, associated risks, and mitigating controls.

Align process, risks, and controls to common frameworks such as FFIEC, COBIT.  Supports and engages as appropriate in discussions with relevant regulators (e.g. OCC, FDIC, CFPB) on the business risk control program and results associated with  a specific portfolio. 

Provide direction and guidance for the implementation, development, and maintenance of the organization’s internal and external suppliers control framework.   Responsible for effectively utilizing systems and technology to automate and streamline processes.

Coordinates with other control partners (e.g. Audit, Compliance and Ops Risk) and regulatory examiners to minimize duplication of effort.

Coordinates departmental administrative duties regarding employment, staffing levels, terminations, performance reviews, skill assessments, disciplinary actions, etc to achieve optimal operating results.

Provides guidance to business units and designs controls to address strategic, operational, financial and regulatory risks.

Responsible for the governance, administration of the organization’s compliance and operational documents.

Responsible for the governance, maintenance and enforcement of the organization’s operating procedures and platform workflows.

Stay abreast of industry regulatory developments; keep Senior Management apprised of changes and developments. 

Lead in developing dashboard reports to communicate the relative effectiveness of the control infrastructure and identify potential trends and themes by using internal and external incident data to develop a more proactive and anticipatory approach to risk management.

Ensure ongoing data analysis of risks, vulnerabilities, and market trends to compare internal performance to industry standards and best practices. 

Participate in all regulatory entrance conferences, closing conferences and other meetings.

Build strong internal customer relationships with executive and senior leadership, acting as an internal consultant to define and achieve strategic and operational financial objectives and also provide insight into the interconnectivity between market and workforce elements.

Manage two or more teams or functions in establishing goals and objectives, setting performance levels, ensuring sufficiency of resources and matching talent to business needs.  Coach and counsel personnel to facilitate professional development..


Bachelor’s degree required.

10 or more years of financial services experience with a focus on Business Management, Operations, Risk Management, Audit, Control, or Reporting required. 

8 or more years of people leadership experience required.

Strong knowledge of industry-related regulatory requirements, and operational risk concepts.

Demonstrated ability to successfully navigate and operate across multiple levels of an organization required.

Preferred Requirements:

Advanced degree preferred.

Experience across USAA channels

Demonstrated experience in creating briefings and presenting to executive leadership.

Demonstrated experience leading cross-functional, matrixed teams. 

Prior experience within a diversified financial services organization preferred. 

Prior regtech experience preferred. 

In addition to the requirements mentioned above, candidates are also evaluated against job related competencies that are aligned with performance expectations for this role.  These competencies are referred to as USAA Leadership Imperatives and are contained in the attached addendum. 

Company info

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Company Profile
Since 1922, USAA has served the military and their families. We were here yesterday and we'll be here tomorrow.For more than 85 years, USAA has been committed to service, loyalty, honesty and integrity. It's a strong culture that reflects the character of those we serve. In 1922, when 25 Army officers met in San Antonio and decided to insure each other's vehicles, they could not have imagined that their tiny organization would one day serve 6.4 million members and become the only fully integrated financial services company in America. The mission of the association is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community.

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