Chief Information Officer

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VICE PRESIDENT AND CHIEF INFORMATION OFFICER, GIANT EAGLE, INC.

The Vice President and Chief Information Officer of Giant Eagle, Inc. is a highly visible, key leadership role and a Member of the Executive Leadership Team (ELT). The Vice President and CIO*s primary mission is to enable the Company to achieve its business objectives by integrating information systems into the Company landscape by providing excellence in IT strategy, solutions and services and by proactively seeking out and managing demand for IT solutions and services. Key challenges of the role include:
* Function as a business partner and trusted advisor to Giant Eagle*s ELT and serve as a key contributor to the development, deployment and realization of the Company*s Strategic Team Plan; partner with business leadership to determine the information needs that best serve the Company*s customers, Team Members and other stakeholders.
* Ensure excellence in the delivery of information and a portfolio of IT activities and services maximizing service levels to the business while reducing costs by leveraging best-in-class technology, governance, processes, practices and functionality.
* Lead the technology aspect of the Company*s initiatives to transform business processes as well as the Company*s organizational design and technology platforms thereby optimizing operational efficiency and effectiveness as well as competitive advantage.
* Provide innovational leadership to the business by leveraging new technologies and new ways to utilize technology to create value in operational excellence, business intelligence and better ways to communicate to customers and the like.

KEY RESPONSIBILITIES
The Vice President and Chief Information Officer of Giant Eagle, Inc. will be responsible and accountable for:
* Corporate Leadership: Provide expert counsel and guidance to senior management on information technology and its impact across the full range of business strategy, programs, products and services and operational issues.
* IT Vision and Strategy: Stay ahead of technology trends and continuously benchmark both inside and outside of Giant Eagle*s industries to develop short and long-term vision and strategic plans in alignment with and support for the Company*s strategies and goals, business plans, opportunities, products and operating requirements and efficiencies. Seek funding for technology-driven initiatives that have strategic value and attractive rates of return. Conduct on-going strategic sourcing to identify the most cost effective, efficient and appropriate utilization of internal, contracted and out-sourced functions including systems, infrastructure and network facilities, operations, maintenance and support.
* IT Governance: Provide cost effective management, rationalization and simplification of the Company*s portfolio of systems and projects. Establish and enforce IT policies, best practices, processes, systems and technology portfolio and lifecycle management, program and project management (PMO), development standards, methodologies and the like.
* Systems: Proactively and comprehensively look throughout Giant Eagle for opportunities to implement or enhance systems that will increase operational efficiency. Using Giant Eagle Business Systems (GEBS) methodology, direct the definition, architecture, development, implementation, maintenance and support of application systems to include off the-shelf solutions wherever possible which drive and enable business objectives by providing:
- Deployment of an optimized suite of standard business processes;
- Systems that perform expedient, efficient, accurate and secure information and transaction flow for internal business operations and administrative functions;
- Systems that deliver extraordinary customer service and engender loyalty;
- Insightful and timely customer, market and business intelligence that assists decision making and facilitates competitive advantage;
- Global compliance support for all government, regulatory and statutory requirements.
* Systems Delivery and Performance: Ensure performance to all elements - cost, schedule, budget, scalability and agility - as they relate to the existing plan and forecast; continuously improve cost performance while introducing new IT functionality and innovation.
* Technology, Infrastructure & Telecommunications: Ensure that the Company has the infrastructure to meet its growth needs. Maintain knowledge of state-of-the-art information technology, voice and data network communications as well as emerging technologies. Identify appropriate technologies for IT initiatives and produce technology-driven innovations to further facilitate business objectives.
* Security: Direct the continuous and secure operation, administration and maintenance of the corporate computing and networking infrastructure including information security and privacy, disaster recovery and business continuity.
* Customer Service: Provide training and support for all internal customers. Create and maintain a world-class Help Desk and Problem Resolution processes with which to deliver exemplary service to both internal and external customers.
* Management: Hire, develop, coach, appraise, reward and retain a highly qualified global IT staff. Instill Giant Eagle*s Common Purpose and Core Values and build a culture of trust throughout the team. Use GEBS methodology to design the department*s work to ensure the highest quality and lowest cost. Motivate and mentor IT management and staff. Lead by example through appropriate participation and involvement in and oversight of IT activities. Plan and provide continuity and succession for all critical IT positions.
* Budgeting: Develop the Company*s IT budget. Monitor budgetary performance, review and approve all capital expenditures and ensure budget compliance. Create effective partnerships and negotiate advantageous agreements with external service providers and hardware and software vendors.

YEAR ONE CRITICAL SUCCESS FACTORS
* Quickly gain knowledge of Giant Eagle*s businesses; build credibility as a leader, business partner and trusted advisor to all stakeholders within the Company; integrate IS into the fabric of the Company; establish relevance to drive business objectives by leveraging IT strategy, solutions and services; proactively seek out and manage demand for IS solutions and services.
* Establish one*s credibility, integrity and leadership profile throughout the Company - a challenging, demanding and growing environment that seeks and recognizes collaboration and transparency; develop and nurture relationships with senior management and stakeholders across the Company.
* Achieve a seamless self-transition and integration into the Company*s culture embracing its principles and values, policies and practices; assimilate into and establish confidence within the Company*s peer and teammate environment; earn and maintain the trust and confidence of senior management.
* Transform, modernize and enhance IS; evaluate legacy processes, governance, staff and organization and make changes where appropriate; create a road map for an optimal reorganization and deployment of IS assets and resources to function as a true partner with the business driven by creativity and inspired by consumers; establish a culture of excellence and an orientation to service within IS, founded on delivering on its commitments in a highly collaborative and transparent manner.

PROFESSIONAL EXPERIENCE / QUALIFICATIONS
As the Vice President and Chief Information Officer of Giant Eagle, Inc., we seek a highly qualified Information Technology executive who possesses an outstanding record of professional accomplishment and a broad range of experience including substantial experience in large-scale IT leadership. This experience will be focused principally on business solutions, preferably in Retail or a related industry and with transformational impact. The VP and CIO will possess solid technical knowledge and a reputation and passion for delivering world-class IT services with a multi-cultural perspective and experience working with business partners.

The successful candidate must demonstrate the ability to assume significant senior-level leadership as well as program and project management responsibilities. The VP and CIO must be well versed in all aspects of systems development, deployment and support and be a proven leader in managing in a growth environment. This individual must also have a proven record of developing Team Members consistent with the demand characteristics inherent in Information Technology.

The Vice President and Chief Information Officer of Giant Eagle, Inc. will be a pragmatic and innovative thinker and a results-oriented leader driven by service quality. He/she must help set and deliver against expectations with expertise in large-scale program and project management. Equally significant qualifications include the ability to thrive in a dynamic environment, excellent leadership abilities and management skills with a proven record of planning, implementing and managing change as well as in budget and resource management.

Other important personal attributes include but are not limited to professionalism, integrity, dedication, a high level of energy, excellent oral and written communication skills, strong interpersonal and relationship building and management skills. Critical thinking, creative problem-solving and decision-making skills are also required.
LEADERSHIP SKILLS
The Vice President and Chief Information Officer of Giant Eagle, Inc. will possess the following critical leadership characteristics.
* Business Acumen: Knows how businesses work. Knowledgeable in current and possible future policies, practices, trends, technology and information affecting his/her business and organization. Knows the competition. Is aware of how strategies and tactics work in the marketplace.
* Command Skills: Relishes leading. Takes unpopular stands if necessary. Encourages direct and tough debate but isn*t afraid to end it and move on. Is looked to for direction in a crisis. Faces adversity head on. Energized by tough challenges.
* Composure: Is cool under pressure. Does not become defensive or irritated when times are tough. Is considered mature. Can be counted on to hold things together during tough times. Can handle stress. Is not knocked off balance by the unexpected. Does not show frustration when resisted or blocked. Is a settling influence in a crisis.
* Customer Focus: Is dedicated to meeting the wants and needs of customers whether inside or outside the Company. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Creates ongoing, effective relationships with customers and gains their trust and respect. Always strives to go the extra mile to exceed customer expectations. Owns and immediately resolves customer concerns.
* Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience and judgment. Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time. Sought out by others for advice and solutions.
* Priority Setting: Spends his/her time and the time of others on what*s important. Quickly zeros in on the critical few and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks. Creates focus.
* Drive for Results: Can be counted on to exceed goals successfully. Is constantly and consistently one of the top performers. Very bottom-line oriented. Continually pushes self and others for results. Strongly motivated to grow profits.
* Integrity and Trust: Is widely trusted. Is a direct, truthful individual. Can present the clear truth in a helpful manner. Is careful with others* feelings and sensitive information. Admits mistakes. Doesn*t pretend to be something other than him/herself for personal gain.
* Interpersonal Savvy: Relates well to all kinds of people * up, down, and sideways, inside and outside the organization. Builds personal connections and effective relationships. Avoids offending others. Can relieve high tension situations comfortably. Seeks and embraces feedback as a gift. Treats others with respect.
* Learning on the Fly: Learns quickly when facing new problems. An eager and resourceful learner. Open to change. Analyzes both successes and failures for clues to improvement. Experiments and will try to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.



* Managing Vision and Purpose: Communicates a compelling and inspired vision or sense of core purpose. Talks beyond today. Talks about possibilities. Is optimistic. Creates mileposts and symbols to rally support behind the vision. Makes the vision sharable by everyone. Can inspire and motivate entire units or organizations.
* Process Management ~ Thinks GEBS: Good at figuring out processes necessary to get things done. Knows how to organize people and activities. Understands how to separate and combine tasks into efficient work flow. Knows what to measure and how to measure it. Can see opportunities for progress and connections others can*t. Can simplify complex processes. Gets more out of fewer resources. Roots out all forms of waste.
* Self-Knowledge: Knows personal strengths, weaknesses, opportunities and limits. Seeks feedback. Gains insights from mistakes. Is open to criticism. Isn*t defensive. Is receptive to talking about shortcomings. Looks forward to balanced ( *s and **s) performance reviews and career discussions.
* Strategic Agility: Sees ahead clearly. Can anticipate future consequences and trend accurately. Has broad knowledge and perspective. Is future oriented. Can articulately paint credible pictures and visions of possibilities and likelihoods. Can create competitive and breakthrough strategies and plans.

EDUCATION
A baccalaureate degree is anticipated; a graduate degree is a plus.

COMPENSATION
A competitive package comprised of base salary, annual incentive compensation and a full suite of benefits is offered. Relocation assistance is available as may be required.
Amy Stein
Giant Eagle, Inc.
701 Alpha Drive
Pittsburgh, PA 15238
****
Web: ****

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