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Job Details

Chief Operating Officer COO

Company name
Y of Cental Maryland

Towson, MD

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The Organization:

Mission: The Y in Central Maryland (the Y) is a charitable organization dedicated to developing the full potential of every individual through programs that build healthy spirit, mind and body for all.

Community Impact Areas: Youth Development, Healthy Living, Social Responsibility Service Area: Baltimore City, Anne Arundel, Baltimore, Carroll, Harford and Carroll Counties

Organizational Scope/Scale:

Over 120 points of delivery, most of which are in schools – 13 Family Center Ys (plus one in development), 6 Pre-schools, 34 Head Start sites, 60 Before & After School sites, 15 Community Schools, and 35 Summer program locations (including one year-round residential camp and one regional day camp)

Largest youth development and health & wellness provider in the region

Local affiliate for Big Brothers Big Sisters

Over 300,000 people served, including over 130,000 members and 110,000 youth

Over 3,100 associates and 6,500 volunteers

$85M in revenue

An independent 501(c)3, locally governed and managed

The Role & Function of the COO:

The Chief Operating Officer (COO) provides operational leadership to the organization, ensuring that the strategy and intended impact of the Y is achieved through its wide ranging programs, sites and experiences in a manner that is consistent with the mission, quality standards, culture, operating metrics and financial requirements of the Y of Central Maryland.

The COO requires the skills and competencies to: drive operational and experiential excellence throughout the organization; lead an organization that embraces change and is highly focused on the consistently high levels of satisfaction and achievement of its customers (i.e. members and program participants); improve, develop and/or upgrade family center Ys and youth development sites to achieve the organization’s strategy; and develop an organizational structure, culture, and operational management system to support change, growth and measurable impact.

Success in the role will require sustained leadership skills, a well-rounded functional background, and superior management acumen.


Fiscal & Operational Responsibility

The COO must work with the CEO and CFO to ensure effective budget management and controls throughout the organization; meet annual and long-term revenue and operating margin goals related to membership and all program areas; review the organization’s current financial position and sources of funds; improve measures to drive decision-making; strengthen financial controls and processes through clarity and simplicity; improve data for management decision-making; continuously improve the organization’s operating performance through the use of operating metrics and management accountability; work with the CFO to prepare and manage the budget.

Operational Leadership & Associate Development

With primary operational leadership of a 3,100 person workforce and wide-ranging and diverse facilities and programs, the COO must adhere to the highest standards of leadership and management to ensure organizational effectiveness; continuously review the organization’s talent and operational structure to ensure maximum effectiveness; develop a staffing model and talent recruitment initiative capable of supporting the organization’s immediate needs and long-term strategy; build, manage, motivate and communicate with the operations leadership team; upgrade talent as required; create a culture of quality, mutual trust, associate empowerment and accountability; and be visible across the organization.

External/Community Relations

Work with the CEO, senior team members and the board to continuously build the Y’s reputation and brand in the community; be visible at appropriate public events; contribute as a board member or advisor to other community organizations and commissions; maintain a personal and professional image befitting of the Y’s values; advocate the Y’s vision with clarity and passion throughout the community; work with the CEO to build strong, sustainable 3 relationships with: city, county, and corporate leaders, major donors and other key constituencies.

Governance & Philanthropy

Work with the CEO and the whole organization to develop and sustain volunteer engagement at both the association and community leadership board level; help Center Directors to initiate and manage effective recruitment and succession strategies to sustain local community leadership boards; provide senior associate support to the association board and its committees, as assigned by the CEO; work to help create a culture of sustained financial and volunteer support, and participate in efforts to raise funds for the Y’s mission and cause.

Personal Attributes:

Mission Advancement:

Incorporates the Y’s mission and four core values (caring, honest, respect and responsibility) into the organization’s vision and strategies. Ensures community engagement; promotes the global nature of the Y. Leads a culture of volunteerism ensuring engagement, inclusion, and ownership. Leads a culture of philanthropy.


Advocates for and institutionalizes inclusion and diversity throughout the organization. Initiates the development of relationships with influential leaders to impact and strengthen the community. Is recognized as an inspirational community leader who navigates complex political and social circles with ease. Communicates to engage and inspire people within and outside the Y. Ensures that a talent management system is in place and executed effectively.

Operational Effectiveness:

Possesses penetrating insight and strong strategic and critical thinking skills. Invests resources in well-designed innovation initiatives. Creates a structure to deliver organization-wide results to achieve objectives. Develops and implements stewardship strategies. Determines benchmarks and ensures appropriate leadership to meet objectives.

Personal Growth:

Creates a learning organization. Effectively drives change by leveraging resources and creating alignment to expand organizational opportunities. Shares authority and demonstrates courage and humility. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Direct Reports:

SVP, Early Childhood Development

SVP, Operations (2)

VP, Before and After School Enrichment

VP, Regional Health & Wellness Operations & Association Membership Development

Executive Director, Y Camp Puh ‘Tok

Director, Y Camp Spencer


Chief Development Officer

Chief Financial & Administrative Officer

Chief Human Resources Officer

Chief Marketing & Brand Experience Officer

Chief Social Responsibility Officer

VP, Healthy Living & Strategic Partnerships

Required Skills

Exceptional leadership skills, including: the ability to work with internal and external leaders to craft a vision and engage others in it; impeccable character and integrity; the ability to motivate and inspire others; strong team-building skills; excellent interpersonal, relationship development skills; and sound business judgment.

Outstanding communication skills (written, oral, formal presentations, listening); the ability to convey a vision, position, and clear message and to inspire others to support it.

Strategic thinking acumen and strong analytical skills combined with the ability to execute a plan and allocate resources appropriately.

Superior business management skills, including strong financial acumen.

Required Experience

A minimum of seven to ten years in senior-level operations management, preferably in one of the top operations roles, of a similar size/scope service-intensive, multi-site, multi-faceted organization (senior operations experience in the Y is preferred, but not required). Must have managed a minimum of $30 million in operations.

Well-rounded, relevant functional experience and demonstrated success in the areas of: operations management, associate and leadership development; strategic planning; external/community relations; fiscal management; and capital project development and management.

A demonstrated track record of growing and managing complex and geographically diverse operations in the fields of health and wellness, early childhood development, and school-aged youth development; experience managing operations of scale that rely on both consumer and grant-funded revenue.

A track-record of outstanding people management, including the ability to: motivate and engage others, lead change; create a performance organization; hire and develop exceptional talent; make decisions; operate with the highest ethics and integrity; build trust and consensus; effectively delegate and empower.

Ability to relate effectively to diverse groups of people from all social and economic segments of the community; track record of building authentic, constructive relationships with others.

Strong professional or volunteer experience providing exceptionally high quality programs and services to most, if not all, of the following audiences/markets: children and youth, families, seniors and health seekers.

Experience successfully starting new business/programmatic ventures; negotiating third party partnerships and driving complex projects to a successful conclusion.

A demonstrated track record of community leadership, visibility, and credibility

Bachelor’s degree (M.B.A. or advanced degree preferred, but not required).

Company info

Y of Cental Maryland
Website :

Company Profile
The Y of Central Maryland is a charitable organization dedicated to developing the full potential of every individual through programs that build healthy spirit, mind and body for all.

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