We are seeking a Senior Vice President, SmartShopper Engagement, reporting to the Chief Strategy & Enterprise Marketing Officer. **MEMBERS ONLY**SIGN UP NOW***. employees love their jobs because it’s challenging work. We believe smart people work smarter when they’re empowered and able to blend logic with their creativity and curiosity. Our culture is one of collaboration – a must to be successful within our organization. These are just a few of the attributes we are looking for in a Senior Vice President, SmartShopper Engagement to join our Senior Leadership Team. Exceptional consultative expertise at the executive
In this position, youll be responsible for:
Setting and driving the enterprise overall consumer engagement strategy resulting in demonstrable industry leading consumer engagement levels specific to each **MEMBERS ONLY**SIGN UP NOW***. market solution.
Developing and implementing innovative and effective multi-model solutions that result in shopping, conversions and overall engagement.
Serve as **MEMBERS ONLY**SIGN UP NOW***. engagement subject matter expert (SME) externally consulting and presenting to clients, Board of Directors and market and industry influencers
Influence the C-suite and major decision makers to identify and establish a strategic roadmap or blueprint for business success and position **MEMBERS ONLY**SIGN UP NOW***. as the partner to help them achieve their vision.
Serve as **MEMBERS ONLY**SIGN UP NOW***. engagement SME within **MEMBERS ONLY**SIGN UP NOW***. collaborating with Sales, Product Management, Finance, Reporting and Marketing to develop a strategic and tactical plan to achieve annual revenue targets.
Guide the Client Engagement Managers to develop and support successful market and client engagement strategies.
Defining and leading efforts to and manage and achieve leading indicators and activities, aligned with client-specific revenue growth and satisfaction goals.
Evaluating, monitoring and improving critical consumer engagement metrics. Review & analyze financial information, business processes and KPIs to understand client performance, discover problems and identify opportunities for improvement.
Mapping and optimizing the end-to-end consumer journey. Work with internal teams to preemptively identify consumer disengagement risks and develop mitigation strategies.
Understanding industry trends, competitive offerings and other critical determinants to assess the segment’s growth and expansion opportunities.
You might be a good fit if you have:
BA/BS degree (MBA or advanced degree in related field preferred)
Previous experience on an Senior Leadership Team with responsibility for driving the performance and strategic direction
7 to 10 years of relevant progressive experience in consumer engagement, consumer experience supported by multi-modality technology and applications including digital engagement
Expertise and experience managing large, complex accounts at the most senior business levels
Comfortable dealing with, and managing in, an entrepreneurial, and extremely fluid, fast-paced environment
Success with solution, consultative, strategic and/or conceptual selling required
Ability to project and deliver account-specific ROI
Proven competencies in designing and implementing Customer Engagement Strategies
Demonstrated capacity for forming and advancing relationships with both internal and external stakeholders
Strong project management, quantitative and qualitative analytical skills
Exceptional written and verbal communication abilities
Ability to travel nationally approximately 35-40%
**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity employer and does not discriminate on the basis of any legally protected class, including without limitation, race, color, religion, sex, gender, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, and disability. If you need assistance or an accommodation in the hiring process were more than happy to accommodate.