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Job Details

SVP Client Services

Company name
Advantage Solutions

Location
Woodcliff Lake, NJ, United States

Employment Type
Full-Time

Industry
Clevel, Executive, Manager, Marketing, 100k

Posted on
Nov 14,2019

Valid Through
Feb 27,2020

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Profile

Summary
Senior Vice President Client Services
 
At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic and talented Senior Vice President of Client Services to be responsible for setting overall client services strategy, overseeing the Business Unit P&L, and driving accountability to achieve successful results for the Client Services Team.  As a member of the senior management team SVP Client Services leads team management, performance management, strategic planning, budgeting, and forecasting initiatives; in addition to problem solving and process development.  Focus on defining measureable results for the organization that leads to outstanding program execution for clients.  Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals.
 
Take this opportunity to join North America\u2019s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
 
What we offer:

Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off

Responsibilities:

Drive the interpersonal exchange of value between the organization and clients and customers. Maintain and protect client relationships through the strategic exchange of data, internal service level agreements, client program reviews, and client/contract expectations.
Create and define the long-term strategy for the Integrated Marketing Client Services Team, including but not limited to, account management strategy and account protection strategy.
Build processes and infrastructure to enable scalable, measurable, and profitable growth. Oversee management of staff through prioritization, workload balancing/utilization, employee recognition/rewards and staff development to keep unplanned turnover at a minimum and staff morale high.
Adjust and optimize service quality to maximize our one-to-one consumer interactions.
Driving and travel are essential duties and functions of this job.

Qualifications:

Bachelor's Degree is required; MBA Degree is preferred or equivalent job-related experience in Business Administration or Marketing
10 years of experience in general/leadership experience in a sales environment, including full P&L responsibility (budgeting, forecasting, etc.)
Previous experience managing 10 direct reports
Experience working with major retail chains such as Best Buy, Wal-Mart, Kroger, Walgreens, and/or experience in consumer packaged goods industry
Expert level influencing skills \u2013 ability to manage internal and external boundaries, set expectations, and build alignment at varying management levels/client interface
Expert level execution skills - ability to coordinate mutually agreed expectations of what is promised to the customer into measurable business results

Responsibilities
The Company is one of North America\u2019s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
 
Position Summary     
                                             
The SVP Client Services is responsible for setting overall client services strategy, overseeing the Business Unit P&L, and driving accountability to achieve successful results for the Integrated Marketing Team.  As a member of the senior management team SVP Client Services leads team management, performance management, strategic planning, budgeting, and forecasting initiatives; in addition to problem solving and process development.  Focus on defining measurable results for the organization that leads to outstanding program execution for clients.  Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals.
 
Essential Job Duties and Responsibilities
 
Sales Leadership
Drive the interpersonal exchange of value between the organization and clients and customers; Set and achieve revenue targets based on marketing strategy; Maintain and protect client relationships through the strategic exchange of data, internal service level agreements, client program reviews, and client/contract expectations. 
Services Leadership
Create and define the long-term strategy for the Integrated Marketing Client Services Team, including but not limited to, account management strategy and account protection strategy; Secure and align resources to enable the long-term strategy for the Integrated Marketing Client Services Team; Measure and evaluate services activity against the go-to-market strategy and intended results. 
Operational Leadership
Build processes and infrastructure to enable scalable, measureable, and profitable growth; Set expectations and interface closely with all stakeholders on the Executive Leadership Team on performance against execution goals; Oversee management of staff through prioritization, workload balancing/utilization, employee recognition/rewards and staff development to keep unplanned turnover at a minimum and staff morale high. 
Optimization
Adjust and optimize service quality to maximize our one-to-one consumer interactions; Work closely with other business leaders (i.e. Talent Acquisition, Field Execution, etc.) to maximize processes; Identify and attend approved trade exhibits, shows and regular company field programs to develop and maintain knowledge base; Identify gaps and best practices in operational support to improve overall performance.
 
Supervisory Responsibilities
 
Direct Reports
- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
 
Indirect Reports
- May delegate work of others and provide guidance, direction and mentoring to indirect reports
 
Travel and/or Driving Requirements
 
- Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job. 
- Travel up to          75%
 
Minimum Qualifications
 
Education Level: (Required)      Bachelor's Degree            or equivalent experience   
                                   
      (Preferred)             Master's Degree  or equivalent experience                       
 
Field of Study/Area of Experience:  Marketing
 
15 years of experience in marketing CPG or allied (agency, brand marketing) organization10 years of experience in general/leadership experience in marketing, advertising, or sales environment, including full P&L responsibility (budgeting, forecasting, etc.)10 years of experience managing direct reportsExperience with Brand Management, Customer Management, Category Management, Digital / Big Data/ Analytics a plus 
Skills, Knowledge and Abilities
 
Expert level influencing skills \u2013 ability to manage internal and external boundaries, set expectations, and build alignment at varying management levels/client interfaceExpert level insight skills \u2013 ability to identify and develop robust data on internal and external operations (especially regarding customer expectations and alternatives) and transform that data into decisions that balance risk with rewardExpert level execution skills - ability to coordinate mutually agreed expectations of what is promised to the customer into measureable business resultsExpert level credibility skills \u2013 ability to use personal effectiveness to link relationships, processes, and business methodologies with revenue-producing activitiesTeam player with good people skillsExcellent strategic thinking and process development skillsExcellent organizational and problem-solving skillsExcellent communication skills, both written and verbalAbility to manage and develop a team of 10 or more employees, including direct and indirect reportMust be able to effectively handle multiple tasks and projects simultaneously in a highly complex environmentProficient in Microsoft Office Suite \u2013 (spreadsheets, word processing, presentation development)
 
Environmental & Physical Requirements
 
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66% each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
 
Additional Information Regarding The Company Job Duties and Job Descriptions
 
Job duties include additional responsibilities as assigned by one\u2019s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
 
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
 
The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state and local laws including Fair Chance Initiative for Hiring (Ban the Box) Ordinances.  All of our positions require the satisfactory completion of a background check. Please be aware that acknowledging or having criminal convictions does not constitute an automatic bar to employment.  Factors including, but not limited to age and time of the offense, seriousness and nature of the violation, and rehabilitation will be taken into account.

Company info

Advantage Solutions
Website : http://www.advantagesolutions.net

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