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Job Details

AVP Loan Servicing - Quality Assurance

Company name
Wintrust Mortgage

Rosemont, IL

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Wintrust Mortgage - AVP Loan Servicing - Quality Assurance - 1800505

Wintrust Mortgage is not like

other mortgage providers. For us, it’s not just about products and price. It’s

about service. Service to our customers and our community. Whether you’re

buying your first home or refinancing, Wintrust Mortgage is your calm, clear

and experienced guide through the mortgage process.

Wintrust Mortgage was created

to assist in the realization of the American dream of home ownership. Since its

founding in 1981, Wintrust Mortgage has weathered the ever changing real estate

market. As a full service federally-chartered lender with offices located

across the country, Wintrust Mortgage is dedicated to providing customers with

a wide range of mortgage products. To compliment the basic Conventional, FHA

and VA Programs, Wintrust Mortgage is positioned to meet the needs of the

continually evolving mortgage market. Wintrust Mortgage is a part of Wintrust

Financial Corporation, a well-capitalized, diverse, financial services company.

The Assistant Vice President, Loan Servicing – Quality Assurance is housed

in Rosemont, IL and is an exempt position.

The AVP of Loan Servicing

– Quality Assurance is
responsible for the ongoing management of

defined staff and functions with essential job responsibilities to include, but

not limited to, the following:

  • Directly supervise all QA related and defined functions including staff of 5 specialists, which includes 1 Team Lead level position.
  • Oversee the quality assurance staff to ensure timely and accurate review of all newly on boarded loans and system maintenance changes, identifying and reporting initial errors to Centralized Loan Servicing Management.
  • Oversee the quality assurance staff to ensure timely and accurate review of loan maintenance reports.
  • Participate in development of department expansion, with responsibilities to include oversight and review of: Servicing Transfer activities, Mortgage Releases, Payment Processing, Payoff requests, ARM Notices, Modifications (C to P, Recasts, etc.),
  • Assist in the development and preparation of daily, weekly and monthly reporting of QA Key Performance Indicators (KPIs).
  • Schedule and maintain adequate staffing, during hours of operation.
  • Develop and provide staff with departmental training.
  • Take ultimate accountability for the achievement of goals set forth by management.
  • Maintain and improve quality results by following standards and recommending improved policies and procedures.
  • Support general loan servicing specialists with miscellaneous duties and activities.
  • Participate in special projects for the department as assigned.

Wintrust Financial Corporation (including community

banking and financial services subsidiaries) is an Equal

Opportunity/Affirmative Action/Veterans/Disability employer.


Job Requirements:


Bachelor’s Degree or equivalent work experience.


3 year’s management experience in a mortgage lending or bank




managerial experience preferably with Quality Assurance or loan servicing oversight.



written and communication skills and ability to communicate with all levels of

management required.



to work as a team and interact with other departments.


Ability to work as a team player and interact

with other departments.



of FIS preferred.


Experience with loan servicing system conversions a plus.


FIS experience a plus.



have excellent problem solving skills.


Detail oriented with strong follow-up skills

If you need any assistance seeking a job opportunity at Wintrust Mortgage, or if you need reasonable accommodation with the application process, please call (847) 939-9500 or contact us at

Wintrust Mortgage offers competitive benefits package inclusive of: Flexible works hours. Medical, Dental, Vision, and Pharmacy Coverage. Flexible Spending Accounts. 401k Plan. Short & Long Term Disability Coverage. Life and Accidental Death and Dismemberment Insurance. Employee Assistance Program. Paid Time Off. Wintrust Mortgage is an Equal Opportunity Employer. Please do not call or contact directly. Please include salary history and professional references. All employment offers are contingent upon the successful completion of a background check.

Job: Mortgage Operations
Primary Location: US-IL-Rosemont
Organization: NonBank - Wintrust Mortgage
Job Posting: Apr 9, 2018
Recruiter: Brandye VanderPloeg

Company info

Wintrust Mortgage
Website :

Company Profile
Wintrust Mortgage was created to assist in the realization of the American dream of home ownership. Our large volume means competitive rates and in 2014 we originated nearly $3.4 Billion. Along with the ability to lend in all 50 states, this makes us one of the largest mortgage bankers in the country. Wintrust Mortgage is a part of Wintrust Financial Corporation, a well capitalized, diverse, nearly $20 billion asset, financial services company. Our company offers unbeatable service and a wide variety of solutions.

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