Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in West Palm Beach, FL
View more jobs in Florida

Job Details

VP 1 Customer Service Experience and ECR Liason

Company name

West Palm Beach, FL

Apply for this job

19 hit(s)  


VP 1, Customer Service Experience and ECR Liason


West Palm Beach


Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for improving the end to end customer experience, including ownership of customer escalation root cause analysis & action planning. Establishes policies and procedures to provide necessary customer service improvement, meet organizational goals and drives practices to ensure positive customer experience and cash flow growth for the Region. Constantly seeks to improve the operational effectiveness of the end to end customer experience across all functions.

Core Responsibilities:

- Provides customer service leadership with regard to all facets of process and operations.

-Plans, develops, and implements solutions driven by root cause analysis for long term customer experience enhancement.

- Sets standards of performance for all levels of the customer experience.

- Ensures all operating departments are aligned in execution of escalation procedures and process improvements.

- Ability to leverage data to inform the customer experience with an eye towards process improvement change.

- Inform SVP of fix investment priorities through data driven root cause analysis.

- Customer ombudsman that will both help expedite individual customer escalations, but funnel back information on source of original error for long term solution.

- Consistent exercise of independent judgment and discretion in matters of significance.

- Individual will be strong dotted line report into division care & customer experience organization and will bring region issues and needs to care team

- Other duties and responsibilities as assigned.

Required Ability:

- Strong PMO skills/six sigma mentality to process

- Strong analytics and business case development skills to help prioritize efforts

- Strong understanding of how our current fulfillment order flow chain works

- Collaborative work style with ability to manage up-down-lateral

Education Level-Bachelors Degree or Equivalent preferred

Field of Study-Business

Years Experience -Generally requires 10 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer

Company info

Website :

Company Profile
Comcast Corporation operates as a media and technology company worldwide. It operates through Cable Communications, Cable Networks, Broadcast Television, Filmed Entertainment, and Theme Parks segments. The Cable Communications segment offers video, high-speed Internet, and voice services to residential and business customers under the XFINITY brand name. This segment also provides business services, such as cellular backhaul services to mobile network operators; Ethernet network services; and online advertising services. The Cable Networks segment operates national cable networks, which provide entertainment, news and information, and sports content; regional sports and news networks; international channels; and cable television production operations, as well as owns digital media properties. The Broadcast Television segment operates NBC and Telemundo broadcast networks, NBC and Telemundo owned local broadcast television stations, and broadcast television production operations, as well as owns digital media properties. The Filmed Entertainment segment produces, acquires, markets, and distributes live-action and animated filmed entertainment under the Universal Pictures, Focus Features, and Illumination names. This segment also develops, produces, and licenses stage plays, as well as owns digital media properties. The Theme Parks segment operates theme parks; studios; Island of adventures; and a dining, retail, and entertainment complex. Comcast Corporation was founded in 1963 and is headquartered in Philadelphia, Pennsylvania.

Similar Jobs:
location West Palm Beach, FL
Are you looking to run your own business on your own terms?We are looking for a MANAGING DIRECTOR who makes things happen with limited supervision. This is an incredible opportunity for somebody who is willing to embrace a proven ...
Program Chief Engineer- Legacy APU1000 Engine models in West Palm Beach Florida Job ID: 59137BR City: West Palm Beach State: Florida Country: United States Category: Engineering Job Type: Description: This position leads the execu...
VP, Projects - Regional Project Lead
location Boca Raton, FL
This project management team is dedicated to the delivery of a corporate client’s retail banking needs. This role includes the opportunity to interface with other regions as well as manage and travel within the region. OVERVIEW Th...
I was very pleased with the CLevelCrossing. I found a great position within a short amount of time … I definitely recommend this to anyone looking for a better opportunity.
Jose M - Santa Cruz, CA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CLevelCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CLevelCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CLevelCrossing - All rights reserved. 21