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Job Details

AVP Platform Enablement - Digital

Company name
Metropolitan Life Insurance Company - MetLife

Cary, NC, United States

Employment Type

Clevel, Executive, Manager, It, 100k

Posted on
Aug 22,2019

Valid Through
Dec 05,2019

Apply for this job


Date Posted:

Aug 22, 2019


Cary, NC, US, 27513



The Role

: MetLife is leading the way in Digital transformation through accelerating growth and driving value with a focus on customers, world-class capabilities, and a holistic transformation. The Channels & Integration team is at the forefront of the Digital Strategy at Metlife, developing world-class customer platforms that enable marketing, distribution and servicing globally.

The AVP Platform Enablement

is responsible for developing a global workforce to support regional and local markets in adopting Digital Platforms, specifically Global Sales & Servicing Platform, Web and Mobile. This includes developing an engineering practice that defines, educates, certifies and accelerates local application development by boot-strapping enablement teams that can prepare, educate, support and rescue projects that struggle in the adoption of the Digital Platforms. This role will also be responsible for monitoring and reporting implementation quality and enforce strategic adherence.

Effective implementations of Digital Platforms globally are critical to the success of the Company’s Digital Strategy and a strategic imperative. Successful implementations of Digital Platforms will optimize revenue channels, increase channel productivity and reduce operational costs. This leader will have direct and indirect responsibility in delivering strategic initiatives that are critical to the realization of MetLife’s digital objectives, growth and customer satisfaction. This leader will collaborate closely with Program and Technology Partners (CIOs and Regional Application Development Leaders)

Key Responsibilities:

Develops implementation standards and playbooks for developing and onboarding Global Sales & Service Platform, Web and Mobile applications

Develops training and certification programs for internal and external development resources, ensuring the development workforce is skilled and accredited on Digital Platforms

Defines quality metrics and governance processes in alignment with Platforms strategy

Collaborates closely with CORE Product teams to understand upcoming changes and incorporates them into a knowledge-base for training

Assembles ‘boot-strap teams’ to seed projects and accelerate adoption and learning curve for local markets

Manages application development resources skilled in Digital Platforms

Oversees development partner relationships, defining risk profiles for project execution

Partners with multiple senior technology leaders to manage a holistic approach to strategy, planning, program delivery and communications

Leads structured meetings with Senior IT and Business leaders to define program scope and translates it into execution plans with timelines and cost estimates

Builds productive relationships and personal credibility with key business and technology stakeholders to ensure successful delivery and maintain alignment, in a highly matrixed global environment

Provides platform representation at program governance meetings with executive and senior management

Ensure that support functions deploy appropriate resources in support of strategic programs

Anticipated travel up to 15%

Key Relationships:

Reports to

: VP, Platforms & Engineering

Direct reports/team

: 5-7 direct reports, 15-20 total

Key Stakeholders

: Global Technology Leadership/CIOs; Sr. Leaders of Digital Office

Candidate Qualifications:

Essential Business Experience and Technical Skills:

10 years of experience in SDLC methodologies and leading delivery of enterprise scale technology projects

5 years of experience in Platform and Product development with a dedicated focus on software engineering practices, patterns and frameworks.

Experience in digital technologies and strategies including web and mobile

Experience working in Financial Services; Insurance (Life, P&C, Health) and/or Banking experience is preferred

Outstanding executive communication skills, written and oral

Strong strategic thinking and tactical execution capabilities; brings critical thinking and intellectual rigor

Able to work in and bring clarity to ambiguous, evolving environments

Maintains a high performance / high accountability mentality, demonstrated in large, matrixed initiatives

Strong interpersonal, conflict resolution and negotiation skills

Bachelor’s degree in technology or related field required

Leadership Competencies:

Thinks Strategically

- Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.

Drives Results

- Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

Drive Digital Capabilities

– Defines new opportunities to advance the business and drive value with digital technologies.

Models our Values

- Creates a culture that promotes the company’s values and standards through role modeling, accountability and ownership of decisions.

Focuses on Customers

- Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with more than $605 billion in total assets under management as of March 31, 2019.  We are ranked #43 on the Fortune 500 list for 2018. In 2018, we were named to the Dow Jones Sustainability Index (DJSI) for the third year in a row. DJSI is a global index to track the leading sustainability-driven companies.

Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate life’s twists and turns. Visit us at

to learn more about our brand, history, and values

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 111350 

Nearest Major Market:


Company info

Metropolitan Life Insurance Company - MetLife
Website :

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